Business Analyst 3

Requisition ID:  98780 

NextEra Energy Resources is one of America’s largest wholesale electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a lasting impact? Take the next step in your career with us!

Position Specific Description

EverBright is looking for a detail-oriented and driven Customer Advocacy Specialist to join our growing Customer Advocacy team. In this role, you'll serve as a frontline subject matter expert handling regulatory, legal, and executive-level customer escalations — protecting customers, preserving agreement value, and upholding EverBright's compliance standards across a dynamic solar energy portfolio.

This is a high-impact role with real growth built in. You'll come in contributing on day one and expand your scope through structured training in legal response drafting, settlement operations, and compliance reviews over the course of your first year.

What You'll Do

Regulatory & Executive Response Management

• Draft and manage responses to complaints filed with the BBB, IL Shines, State Agencies, and executive offices
• Ensure responses are accurate, timely, compliant, and aligned with company policy and regulatory requirements
• Coordinate with internal stakeholders to gather case information and resolution details

Legal Response Drafting

• Draft legal responses to escalated customer complaints in coordination with the legal and compliance team
• Maintain organized records of all legal correspondence and case outcomes

Support & Escalation Handling

• Support  offshore and nearshore teams with  customer escalations from intake through resolution
• Collaborate with teammates and cross-functional partners to route and resolve complex cases
• Build toward independent escalation ownership as proficiency grows

Compliance Reviews

• Conduct compliance integrity reviews to ensure case handling meets internal standards and external regulatory requirements
• Identify patterns, gaps, or risks and escalate appropriately
• (Currently in a trained-and-learning phase, with planned transition to Alorica)

Governance & Approval Processes

• Learn and support the governance approval process for escalated resolutions and contract modifications

Settlement Drafting

• Develop proficiency in drafting customer settlement agreements under manager guidance

What You Bring

• 2+ years of experience in customer advocacy, regulatory affairs, compliance, or a related field
• Strong written communication skills with the ability to adapt tone across regulatory, legal, and executive audiences
• Ability to manage a high-volume, multi-case workload with strong organization and follow-through
• Comfort working in a structured, process-driven environment while remaining adaptable as workflows evolve
• Experience with Salesforce or similar case management platforms is a plus

A collaborative, team-first mindset and openness to ongoing training and development

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group:  Exempt
Employee Type:  Full Time
Job Category:  Finance, Accounting & Business Analytics
Organization:  NextEra Energy Project Management, LLC 
Relocation Provided:  Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. 

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [email protected], providing your name, telephone number and the best time for us to reach you. 

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.