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Full-Time

Customer Success Manager

French speaking

Posted on 7/9/2024

Dynatrace

Dynatrace

Mid, Senior

Stamford, CT, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Salesforce
HTML/CSS
Requirements
  • Minimum 3 year-experience in Customer Success for key accounts
  • Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs
  • Excellent English and French (Spoken and written) language skills
  • Solid technical understanding of cloud, new stack, and application performance technology
  • Proven expertise working with the executive level in client environments, as well as with procurement and business owners
  • Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
  • Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
Responsibilities
  • Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding
  • Own renewal strategy and subsequent on time renewal of subscription(s)
  • Identify strategic, new business growth opportunities
  • Build Dynatrace brand awareness and loyalty in assigned accounts
  • Defend against competition in assigned accounts
  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via Salesforce.com
  • Ensure that critical issues are documented and escalated in an expeditious manner for resolution
  • Coordinate account activities with sales teams for assigned accounts within territory
  • Help customers understand our product roadmap and promote migrations as necessary
  • Leverage relationships to aid in the building of reference accounts/contacts
  • Act as customer advocate and liaison to become a Trusted Advisor

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A

INACTIVE