LUXASIA

Luxury beauty brand-building and omnichannel solutions

Retail Supervisor

Retail Store ManagementPosted on Nov 13

Full-timePetaling Jaya, Selangor, Malaysia

About the Job

Requirements

A degree in Business Management or equivalent is required.
At least three years of relevant work experience in sales for retail, FMCG, sales, or beauty is required.
Experience working with retailer networks is required.
Strong Excel and PowerPoint skills are required.
The candidate must be organized and committed to accuracy and able to operate in a fast-paced environment.
Strong oral and written communication skills are required.

Responsibilities

Drive net and retail sales target achievement with the Retail Team, Education, and Marketing based on market needs.
Support retail sales management through reporting and communication with the internal team and business control.
Manage boutique fulfillment needs for ad hoc transfers with Finance and delivery planning as necessary.
Manage day-to-day operations, boutique standard operating procedures, home delivery, and digital channels to ensure smooth boutique operations.
Establish effective incentives to motivate the retail team to achieve monthly sales targets and event goals.
Participate in sales planning, including forecasting rounds and retail targets.
Manage product allocation with Singapore and regional team members responsible for allocation.
Manage retail team planning and ordering for new products, seasonal products, animation activations, and regular products with Marketing and Sales.
Drive retail animation processes across sales, inventory planning, operations, and people planning, using incentives to deliver results.
Support compliance with trade returns processes and ensure budget tracking and management.
Analyze and manage inventory holdings across boutiques to maintain healthy levels.
Plan retail team staffing to optimize coverage and ensure standard operating procedures are observed.
Manage the retail people-planning budget.
Develop and manage staff rosters, payroll planning, tabulation, and checks for retail payouts.
Represent Fresh to trade partners and build strong partnerships and relationships.
Conduct regular field visits to maintain engagement and check inventory, visual merchandising standards, and maintenance against brand standards.
Provide monthly competitor insights and reports for the Singapore and Southeast Asia teams.
Create presentations, analyses, and supporting data for sales strategy, sales reviews, FLM meetings, and board meetings.
Work with the Sales team to develop and present Sales and Market Business Intelligence data.
Incorporate best-practice learning from across the brand into the regional approach.

Desired Qualifications

Performance-based incentives are offered.
Sales commissions or bonuses are available for eligible retail roles.

Retail Supervisor (Sunway Pyramid)

LUXASIA · Petaling Jaya, Malaysia · Full-time · Posted 2026-11-13

Workplace: on_site

Department: L Beauty - Fresh

Description

At Fresh, we create beauty products that perform with experiences that transform.

Born in Boston, Raised in New York. What began as a small collection in a neighborhood shop by our founders Lev & Alina, has evolved into a full lifestyle line of skincare, lip care, bodycare, and fragrance sold all over the world.

Fresh is a brand of LVMH group worldwide. In SEA, it is managed through L Beauty Pte Ltd, a joint venture between LVMH group and LUXASIA.

We are looking for an engaged, motivated Retail Supervisor to support our fast-growing Singapore retail business. In this role, you will support the Sales & Retail organization in managing and ensuring a smooth retail management, sales and retail operations. You’ll help us establish and manage processes, measure success and partner closely with our retail team, other functional teams and external trade partners.

Job Responsibilities

Manage the Retail Team, Sales and Operation Planning:

Drive the achievement of the net and retail sales target together with Retail Team, Education and Marketing based on market needs.
Support the retail sales management through effective reporting and communication to the internal team and business control.
Manage and support the fulfilment need of boutique for ad-hoc transfers with Finance and delivery planning when necessary.
Manages the day to day operations and boutique SOP, Home delivery and digital channel to ensure smooth flow in boutique.
Engage effective incentives target to motivate retail team to achieve monthly sales target and events.
Participate in the definition of the sales planning (Forecasting rounds, retail targets etc.)
Manage the product allocation process in conjunction with Singapore and all members of the Regional Team responsible for allocation.
Manage and monitor the planning and ordering of products (newness, seasonal, animation activations and regulars) by retail team, in conjunction with marketing and sales.

Sales & Trade Campaigns Support & Management

Drive and manage the retail team on retail animation process from sales, inventory planning, operations, and people planning), while engaging with effective incentive drivers to deliver results.
Support compliance in trade returns process and ensure the budget tracking and management.
Analyze and manage inventory holdings for all boutique at healthy level.
Drive the people planning for retail team to ensure optimization and SOPs are observed.
Manage the retail people planning budget.
Strategize and manage the roster, payroll planning, tabulation and checks for retail payout.
To be the face of fresh to the trade partners to build strong rapport, partnership and relationship.
To have regular field visits to ensure strong field engagement and door checks to ensure that inventory, visual merchandising standards and maintenance are maintained as per brand standard.
To provide monthly competitor insights and report for the SG and SEA team.

Support Retail Manager & Regional Sales Manager

Creation of presentations, analysis and back up data, to aid sales strategy, and for Sales Reviews, FLM meetings, Board
Working with the Sales team articulating and developing appropriate Sales/Market Business Intelligence data
Ensure best practice learning from across the brand is incorporated within the regional approach

Requirements

With a Degree in Business Management or equivalent
With at least 3 relevant of working experience in sales for Retail, FMCG, Sales or Beauty.
A self-starter with a curious analytical mind, possesses good problem-solving skills and motivation
Well organized and committed to accuracy at all levels of details
Good people person with a positive mindset.
Excellent communication skills in oral and written
Experience in and enjoys operating in a fast-paced environment
Experience in working with retailer network
Strong in Excel and Powerpoint

Benefits

Market-aligned salary and performance-based incentives
Sales commissions or bonuses for eligible retail roles
Employee Product Privileges
Opportunities for internal mobility across LVMH maisons and regions
Ongoing professional and technical training (beauty expertise, retail excellence, management skills)
Medical insurance coverage, mental wellbeing support
Inclusive & Diverse Culture

Apply

Apply at LUXASIA

About the Company

LUXASIA

Luxury beauty brand-building and omnichannel solutions

LUXASIA operates as an omnichannel beauty brand-builder in Asia Pacific. It helps luxury beauty brands enter markets and grow by delivering integrated services across luxury retail, online commerce, consumer marketing and analytics, and supply chain management. The company works with a broad portfolio of over 100 brands and has joint ventures with major players like LVMH, Revlon, Puig, Shiseido, and Orveon to extend its reach. Its platform combines on-the-ground retail presence with digital channels and data-driven marketing to manage every step of a brand’s growth in the region. LUXASIA differentiates itself through its scale (15 markets and 2700 employees), deep regional expertise, and a full-suite, end-to-end service offering under one roof. The company's goal is to help luxury brands successfully enter Asia Pacific and expand their market presence, while providing opportunities for its people to grow and contribute as part of a collaborative team.

Company size: 501-1,000
Company stage: Not listed
Total funding: $6.9M
Headquarters: Singapore, Singapore
Founded: 1986

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