DBS Bank

Regional bank offering digital banking

Officer – Specialist - Multiple Teams

Customer SupportUpdated on Nov 12

Full-timeTaipei City, TaiwanNo salary listedIn-person

About the Job

Requirements

Ability to handle inbound customer service calls and address banking, credit card, systems, and other inquiries.
Ability to manage financial transaction and modification service requests.
Ability to make outbound follow-up calls when necessary.
Ability to follow approved operational procedures and workflows and comply with control, compliance, risk, and quality standards.
Availability to adhere to the work schedule and deploy at short notice while on standby.

Responsibilities

Serve as the Bank’s main customer contact by handling inbound service calls, answering inquiries, resolving customer issues, and managing financial transaction and modification requests.
Perform inbound cross-selling and referrals for banking and credit card products and services in line with business needs.
Follow up on customer requests and make outbound calls to respond to customers when necessary.
Provide timely solutions to customer concerns and problems to support customer satisfaction.
Listen to customer grievances and complaints, resolve cases, or refer them to appropriate parties for follow-up.
Collect customer opinions and suggestions and relay feedback to supervisors.
Follow approved operational procedures and workflows and comply with control, compliance, risk, and quality standards while completing customer requests.
Adhere to the work schedule and remain available for short-notice deployment while on standby.

(1)Act as the major contact point of the Bank to provide service by handling inbound service. call to answer customer inquiries, including banking and credit card products, systems and other inquiries, and resolve customer issues as well as manage identified financial transaction / modification service, etc. (2)Perform inbound x-selling / referral for banking and credit card products / services to line up with business needs. (3)Follow-up customer request and make outbound calls to reply to customers when necessary. (4)Provide solution to customers’ concern and problems in a timely manner, ensuring customer satisfaction. (5)Listen to customers’ grievances or complaints. Provide solution to resolve the case or related to appropriate parties to ensure the case is attended. (6)Get customers’ opinions and suggestions, e.g. then feedback to supervisors. (7)Strictly follow the approved operational procedure/workflow and comply with the required guidelines and measures of Control and Compliance; to complete & meet all customers’ request within risk, compliance and quality standards. (8)To demonstrate strong work commitment and work ethic. To adhere to schedule of work & be available for deployment at short notice when on standby. -en

Location:

Taipei Hub - 9F

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

About the Company

DBS Bank

Regional bank offering digital banking

DBS Bank provides banking and financial services in Singapore and Southeast Asia, including personal and business banking, loans, deposits, wealth management, and payments. It serves customers through a network of branches and a digital platform that lets people open accounts, transfer funds, borrow, and invest via online and mobile apps. The bank differentiates itself with government-backed origins, rapid regional growth, a strong emphasis on digital banking, and a broad mix of consumer, corporate, and wealth services. Its goal is to be a leading, trusted financial services provider in Asia, supporting customers and economies with reliable banking and sustainable growth.

Company size: 10,001+
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 1968

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