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Full-Time

Director of Agency Partnerships

Posted on 6/27/2024

Gorgias

Gorgias

201-500 employees

Ecommerce helpdesk platform automating multi-channel support

Consumer Goods
Data & Analytics

Senior, Expert

San Francisco, CA, USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Marketing
Requirements
  • 5+ years of relevant partnership experience, and 2+ years in a leadership role
  • Ability to create career development paths, provide coaching and support to team members, and foster a culture of continuous learning and growth
  • A builder mind-set with a background in scaling up organizations from the ground up with a clear vision for the processes and systems required to scale
  • A track record of managing successful partnerships, preferably in the e-commerce or tech sectors
  • A good understanding of the e-commerce agency landscape and the different players within it
  • Ability to recruit and lead a team, providing direction and support to achieve goals
  • Excellent communication skills, capable of engaging effectively with different audiences
Responsibilities
  • Develop and execute a comprehensive agency partnership strategy aligned with Gorgias' business objectives and growth targets
  • Lead and mentor a team of high-performing managers and enablement specialists, providing guidance, support, and professional development opportunities
  • Collaborate cross-functionally with Sales, Marketing, Product, Customer Success and Rev Ops teams to drive joint initiatives and maximize partnership outcomes
  • Coach the Partner Enablement team to ensure partners are equipped to effectively promote and sell Gorgias solutions
  • Analyze partnership performance metrics and KPIs to track progress, identify areas for improvement, and optimize partner engagement strategies
  • Forge and cultivate strategic relationships with c-suite leaders across our ecosystem
  • Use data-driven insights to optimize partnership programs and improve overall performance
  • Represent Gorgias at industry events, conferences, and networking opportunities to build brand awareness and forge new partnership connections

As a leader in ecommerce helpdesk solutions, Gorgias provides a centralized platform for managing support tickets and automating tasks across a variety of communication channels like email, voice, SMS, live chat, and social media. This company offers a dynamic environment where technology enhances customer support efficiency, making it an ideal workplace for those passionate about tech-driven customer care and seeking opportunities in a specialized technological domain within the ecommerce industry.

Company Stage

Series C

Total Funding

$129.9M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

12%

1 year growth

20%

2 year growth

51%

Benefits

Competitive salary

Health coverage

Generous equity package

Company offsites

Latest laptop

16-week parental leave

Catered meals

4 Weeks of vacation

Retirement benefits

Fully stocked kitchen