Associate Support Engineer - AI Platform

Job Description

Associate Support Engineer – AI Platform
Experience: 1–2 years
Location: Hyderabad
Shift: Rotational, including US overlap
No of Opening: 2

Role:
Be the first responder for AXIOM customers and learn to support an enterprise AI platform, with structured training in Kubernetes, cloud, LLMs and AI governance.

What you will do?

• Triage incoming tickets: set severity, collect logs and reproduction steps, and route correctly.
• Resolve common issues using runbooks: SSO and access, Microsoft 365/Teams setup, document upload and basic RAG.
• Run basic Kubernetes health checks, reproduce issues in the lab, and escalate with clear case notes.
• Keep customers updated within SLA and help keep the knowledge base current.

What you will bring?

• B.E./B.Tech, MCA or equivalent in Computer Science, IT or a related field.
• Fundamentals in Linux, networking (DNS, HTTP, TLS), basic MongoDB queries and Python or Bash scripting.
• Exposure to Docker, Kubernetes or cloud, and curiosity about LLMs and GenAI.
• Clear written English and a calm, customer-first attitude.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.