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Physicians Mutual

Provides health, life, and retirement insurance

Teleservices Representative

Full-TimeDeadline 10/5/27
$19.46/hr+ $500 Hiring Bonus
Entry
Omaha, NE, USA
In Person
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Maintain attention to detail and accuracy, pursue continuous improvement, monitor quality, identify root causes of quality problems, and take ownership of resolving quality problems.
  • Transfer questions concerning Medicare and agency-sold products to Advanced Teleservices Representatives, and accurately document calls.
  • Present a positive image of Physicians Mutual to every caller.
  • Have strong interpersonal relationship skills and the ability to handle stress.
  • Have well-developed speaking and phone skills, including a pleasant speaking voice, good diction, and etiquette.
  • Be able to learn and understand insurance-related procedures, terminology, and products.
  • Fluently operate a personal computer and telephone equipment, and navigate multiple applications concurrently.
  • Have a good vocabulary and explain processes and procedures logically to people with varying levels of comprehension.
Responsibilities
  • Interact with callers to determine the nature of their calls and the information they need.
  • Call existing and potential policyowners to promote conversion, retention, and customer conservation; verify and obtain information; and promote products and services.
  • Follow company, division, identity, and authority procedures to determine how to process each call.
  • Service policies as appropriate or requested by initiating plan and coverage changes and ordering requested materials, such as billing notices and duplicate policies.
  • Answer claim inquiries about benefits and claim status, including processing dates and whether drafts were issued.
  • Answer customer questions about new products, explain and obtain information by following New Business procedures, and conserve or offer alternate coverage when available under company guidelines.
  • Refer electronic messages (eMEMs) to various departments as needed to complete service requests.

About the company

Physicians Mutual provides health and life insurance and retirement products to help people achieve financial security. It operates through a family of insurers (Physicians Mutual Insurance Company, Physicians Life Insurance Company, and Physicians Select Insurance Company) with policies and retirement planning options. The company differentiates itself with a long history (since 1902), strong independent financial ratings, and a high customer satisfaction rating of 95%. Its goal is to offer accessible protection so people from all walks of life can achieve financial security and peace of mind.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Omaha, Nebraska

Founded

1902

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Simplify Jobs

Simplify's Take

What believers are saying

  • Secure Essential opened in 38 states, giving agents a fresh senior-sales weapon.
  • A+ ratings and stable outlook support trust with brokers and policyholders.
  • Pet insurance and Medigap cross-sell deepen customer lifetime value across retirement households.

What critics are saying

  • BBB logged 61 complaints in three years, including misleading disclosures and cancellation friction.
  • Revelio shows headcount fell to 1,440 in March 2026, while postings dropped 66.7%.
  • Final expense and Medigap depend on aging demographics; competitor pricing pressure can erase margin quickly.

What makes Physicians Mutual unique

  • November 2025 AM Best upgraded Physicians Mutual to A+ Superior.
  • May 11, 2026 Secure Essential offers instant-underwritten whole life up to $100,000.
  • Physicians Mutual Pet and Medicare Supplement broaden distribution across seniors and pet owners.

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Benefits

Health Insurance

Dental Insurance

Pet Insurance

Life Insurance

Relocation Assistance

Company News

Physicians Mutual
May 11th, 2026
Physicians Mutual introduces Secure Essential(TM) Life Insurance.

Physicians Mutual introduces Secure Essential(TM) Life Insurance. Expanding Options in Final Expense Market OMAHA, Neb. - (May 11, 2026) - Physicians Mutual has launched Secure Essential(TM) Life Insurance, a new simplified issue whole life product designed for independent brokers and aimed at the growing senior and final expense market. The product enters a competitive segment typically characterized by lower face amounts and limited flexibility, introducing features to broaden how agents position coverage for clients ages 55 and older. "Too many individuals approach retirement without the level of financial protection they need," said Joe Kenny, VP, Product Management at Physicians Mutual. "Secure Essential is designed to close that gap by making life insurance more accessible, flexible and aligned with the realities facing today's retirees and pre-retirees." Secure Essential offers whole life face amounts up to $100,000 for ages 55-70 and $50,000 for ages 71-80, while maintaining simplified issue underwriting with no medical exams or fluids. Most final expense products cap coverage at $50,000 or less unless fully underwritten, making higher limits a notable differentiator. "With Secure Essential, Physicians Mutual is one of only a few carriers offering instant underwriting decisions to the 55+ consumer, at higher face amounts on whole life products," said Kenny. The product is distributed exclusively through a digital application platform, where underwriting data, including prescription history, motor vehicle reports and other electronic health information, is gathered in real time. In most cases, agents receive an instant underwriting decision at the point of sale, with no additional requirements ordered. "We know that technology is playing an increasingly important role in access to financial protection," said Tim Reed, VP, Agency Sales Management at Physicians Mutual. "With Secure Essential's simplified digital application experience, we're helping more consumers obtain coverage in a way that is both efficient and reliable, while being agent friendly." In addition to base whole life coverage, Secure Essential includes optional term riders, allowing for total coverage up to $250,000. Term options are available in 5-, 10-, 15- and 20-year level periods and follow the same underwriting criteria as the base policy. The ability to combine permanent and term coverage provides agents with added flexibility to manage client premiums while addressing higher short-term coverage needs. 77 percent of U.S. consumers do not retire debt-free, according to Boston College Center for Retirement Research, with 44% of Americans ages 60-70 still carrying a mortgage when they retire, according to American Financing. As demand for adequate life insurance rises among older consumers, Secure Essential reflects the continued evolution within the final expense market, for carriers to introduce digital underwriting and expanded product designs to meet the needs of pre-retiree and senior consumers who may still carry financial obligations such as mortgages or dependent support. Secure Essential is now available in 38 states through licensed independent brokers. For more information on Physicians Mutual and the full offering of health, life and retirement products, visit physiciansmutual.com. About Physicians Mutual Physicians. Physicians Mutual Insurance Company, Inc., Physicians Life Insurance Company and Physicians Select Insurance Company comprise the Physicians Mutual family. Physicians Mutual offers reliable dental and supplemental health insurance, and pet insurance. Physicians Life provides important life insurance, Medicare Supplement insurance and coverage for funeral pre-planning. Physicians Select Insurance Company additionally offers exclusive Medicare Supplement insurance. The companies have more than $4 billion in assets and consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts, including A.M. Best Company and Weiss Ratings. Founded in 1902, Physicians Mutual(R) is headquartered in Omaha, Nebraska. To learn more about the company, please visit PhysiciansMutual.com. For information, contact: Kari Webber Physicians Mutual Public Relations 402-633-5763

Insurance Journal
Jul 5th, 2022
Physicians Mutual launches pet insurance for dogs and cats

Physicians Mutual has launched pet insurance for dogs and cats.

StreetInsider
Jun 8th, 2022
Physicians Mutual launches Physicians Mutual Pet

Physicians Mutual announces the launch of Physicians Mutual Pet, pet health insurance for cats and dogs.

PR Newswire
Jun 8th, 2022
Covering The Family: Physicians Mutual Adds Pet Health Insurance

Physicians Mutual Pet provides a variety of coverage options for cats and dogs OMAHA, Neb., June 8, 2022 /PRNewswire/ -- Physicians Mutual announces the launch of Physicians Mutual Pet, pet health insurance for cats and dogs. Pet parents can now easily sign up and help protect their furry...

Silicon Prairie News
May 4th, 2022
Aiminstitute partners with Physicians Mutual

The Callers to Coders program, part of the nonprofit AIM Institute’s partnership with Physicians Mutual, is currently introducing six employees to training in core data management.