Patient Registration Specialist
Lowell Community Health Center
Patient Registration Specialist
Lowell Community Health Center
Community health center delivering primary care
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Serve as the primary contact for new and established patients and customers accessing services at Lowell CHC. Greets and welcomes patients and customers in a welcoming and professional manner. Registers patients with accuracy and efficiency, updates demographics, verifies insurance eligibility and collects co-pays. Inform patients of their rights and responsibilities as an Lowell CHC patient. Work collaboratively with other members of the health care team in order to provide superior patient care delivery. Provides overall excellent customer service to every patient.
• Meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
• Respect and maintain privacy and dignity of patients/clients and co-workers: assure patient/client confidentiality at all times.
• Provide customers with courteous, friendly, fast and efficient service
• Work efficiently both individually and within a team to accomplish required tasks
• Assure the readiness of the registration areas for each working day, have front desk activities fully operational at the start of business hours
• Assist patients in properly completing required forms, ensure that all required forms are obtained, completed and signed.
• Accurately register and input patient demographics into the computer system according to practice protocol
• Verify insurance coverage where applicable according to LCHC protocol, refer to health benefits department if needed
• Assign chart numbers and organize new patient paperwork according to practice procedures and ensure that the medical record is ready for medical staff.
• Collect cash and credit card payments, record payments, provide receipts as needed and balance co-payments at the end of your shift
• Participate in staff and educational meetings
• Provide excellent customer service to both external and internal customers
• Perform other work-related duties as assigned
• Oversee the registration area, ensuring that potential delays are communicated to patients and/or departments.
• Maintains current knowledge of registration processes, health center systems and changes.
• Works closely with Health Benefits, Referrals, Health Information and Clinical Departments to ensure all required information is gathered accordingly
• Where needed, provide cross –coverage and back-up staffing support to other functions of the Patient Service Center including the Welcome Desk.
High school diploma or equivalent, minimum of one year’s experience in a customer service related position preferably in a health care setting. Knowledge of Health Care system and insurance eligibility is a plus. Experience working with diverse communities and understanding of multi-cultural beliefs, practices and cultures is a plus.
Bi-Lingual: English and Spanish required.
Schedule requires Tuesdays and Thursday evenings and rotating Saturdays as needed.
Evenings may vary depending on coverage needed.
Lowell Community Health Center Hours of Operations:Mon - Wed: 7:30 am - 8:30 pmThu - Fri: 7:30 am - 5:00 pmSat: 8:30 am - 1:30 pm
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Must possess excellent customer service skills such as the following: Must be able to work independently and with other members of the team, possess good written and verbal communication skills, have the ability to get along with others while getting the job done, be culturally sensitive, friendly and an empathic listener. Must have patience, determination, and persistence to solve patients/customer issues and complaints.
Possess strong commitment to the team, contribute expertise and follow leadership directives at appropriate times. Must be detail oriented and have the ability to multi-task. Data entry, computer and phone skills are required. Must have the ability to remain calm and professional in a fast paced environment.
Lowell Community Health Center is an Equal Opportunity Employer. We are proud not only of being one of Lowell's largest primary care providers, but of our history serving the community. For over 40 years, Lowell Community Health Center has been offering quality, caring, and culturally appropriate health care services to the people of Greater Lowell, Massachusetts.
Community health center delivering primary care
Lowell Community Health Center provides primary care and related health services to about 50,000 residents of Greater Lowell, with OB-GYN, behavioral health, pharmacy, eye care, dental, lab and radiology through a partner hospital, all housed in one renovated facility. It treats patients regardless of ability to pay, funding 76% of its income from insurance reimbursements and fees, with the rest from grants and gifts. More than 90% of patients are low income and 46% speak a language other than English, and the center aims to reduce health disparities and improve well-being through culturally competent care. Its differentiators are offering comprehensive, integrated services under one roof without denying care due to financial barriers and a long-standing presence in the community.
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