Guest Relations Manager

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands?  We’re searching for a Guest Relations Manager - Local capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements
• Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
• Keeping close contact with guests for feedback, complaints, and compliments – and following it up
• Managing, recording, and resolving guest or customer complaints promptly
• Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office 

What we need from you

• Excellent verbal and written communication skills
• Ability to deal with difficult interactions and work under pressure
• Managerial experience working in a customer service function
• Flexibility to respond to a variety of different work situations
• A passion for delivering an exceptional level of guest service

What you can expect from us

We provide a supportive and inclusive work environment with a competitive salary, comprehensive benefits, full uniform, hotel discounts, and excellent training opportunities. At IHG Hotels & Resorts, we celebrate diversity, equality, and respect, encouraging everyone to be themselves at work. Through a culture of trust and our myWellbeing framework, we support your growth, health, and overall wellbeing, helping you belong, develop, and make a meaningful impact within our global family.

How to Apply

Interested candidates are invited to submit their resume and a brief cover letter highlighting relevant experience. Please apply through the IHG Careers website or contact the Human Resources Department at Kimpton Kitalay Samui directly. Shortlisted candidates will be contacted for further interviews.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.