Application Analyst

Overview

About us

Rural King is America’s Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 150 locations across 17 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our corporate office, distribution center, and flagship store.

One thing our customers appreciate is our unique shopping experience, complete with complimentary popcorn and coffee. It's just one way we show our appreciation for their support.

At Rural King, we value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately. Join us, and you'll find not just a job but a chance to grow professionally, contribute meaningfully, and make a difference in the lives of those we serve.

How we reward you

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%

Healthcare plans to support your needs

Virtual doctor visits

Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program

15% Associate Discount

Dave Ramsey’s SmartDollar Program

Associate Assistance Program

RK Cares Associate Hardship Program

24/7 Chaplaincy Services

Company paid YMCA Family Membership

Responsibilities

What You’ll do

As an Application Analyst, you will be overseeing practices and processes to ensure integrity, safety and availability of all data and applications of Rural King’s information systems. This position will ensure that the systems and system processes needed for the business to function are monitored, maintained, and running smoothly.

• Oversee and maintain optimal function of core systems, which may include installation, customization, development, maintenance, and upgrade to applications, systems, and modules.
• Provide functional and technical support as well as troubleshooting and guidance to end users.
• Create and maintain functional documents such as training instructions and process materials for end users.
• Manage permissions, access, personalization, and similar system operations and settings for end users.
• Assist with training end users on software systems.
• Program custom functions and documentation such as automated queries, filters, macros, and reports.
• Compile or assist with the acquisition of complex data reports, summaries, and logs for senior executives and internal business groups.
• Serve as a lead liaison between the different business groups, information services, external vendors, and other stakeholders for system issues.
• Plan and execute application updates, version upgrades, and patches.
• Provide technical assistance when applications are being designed, developed, and tested.
• Participate in all phases of Software Development Life Cycle (SDLC).
• Analyze and review enhancements for compatibility and insure they adhere to operating guidelines.
• Coordinate and administer integration testing.
• Prepare and present status reports to internal customers.
• Collaborate with internal teams to create test cases.
• Monitor application for compliance to IT standards & policies.
• Act as a technical point of contact to fix application and systems issues - usually on an immediate basis.
• Use discretion and independent judgment in daily decisions while maintaining a high level of confidentiality and professionalism.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars. Leverage these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Supervisory Responsibilities

None

Qualifications

Essential Qualities for Success

• At least 3 years of applications support experience and bachelor’s degree or equivalent combination of experience and education.
• 3 years’ experience with Enterprise Resource Planning (ERP), Warehouse Management System (WMS), Mobile Device Management (MDM), & Human Resources Information System (HRIS) applications.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written interpersonal and communication skills.
• Excellent customer service skills.
• Strong understanding of retail business practices.
• Excellent negotiation and conflict resolution skills.
• Demonstrated ability to adapt in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Behaviors must reflect integrity, professionalism, and confidentiality.

Physical Requirements  

• Ability to maintain a seated or standing position for extended durations.
• Capability to lift 15 pounds periodically.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The pay range for this position is $51,000- $65,000 annualized and is bonus eligible. Exact compensation is determined by factors such as relevant geographic location, education, certifications, experience, job level, shift, and organizational needs. To learn more about our benefits, review here https://acrobat.adobe.com/id/urn:aaid:sc:VA6C2:14539c15-191a-4b77-9c13-f6ccfce10094.

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