A

Avion Hospitality

Hotel management and advisory services

Job Not Found

Full-TimeUpdated on 10/21/2026
No salary listed
Senior
Bachelor's, Associate's
Kansas City, MO, USA
In Person
Cleaning & Custodial ServicesJanitorial Services

About the job

Requirements
  • At least 5 years of progressive experience in a hotel or related field, or a 2-year college degree and at least 3 years of related experience, or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience is required.
  • Proficiency in Windows operating systems, company-approved spreadsheets, and word processing.
  • A valid driver's license for the applicable state.
  • Ability to convey information and ideas clearly.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity under pressure.
  • Ability to anticipate, prevent, identify, and solve workplace problems.
  • Ability to assimilate complex information and data from disparate sources and adjust solutions to the needs of the situation.
  • Ability to listen to, understand, clarify, and resolve concerns raised by coworkers and guests.
  • Ability to work with financial information and data and perform basic arithmetic functions.
  • Ability to complete applicable certifications, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
  • Ability to pass the required motor vehicle and criminal background checks.
Responsibilities
  • Ensure efficient Housekeeping Department operations in accordance with Avion Hospitality standards.
  • Supervise Housekeeping and Laundry personnel across guest rooms, front and back of house, public areas, and laundry.
  • Establish and maintain the department key control system.
  • Operate radios efficiently and professionally and ensure proper radio etiquette.
  • Monitor and direct Housekeeping and Laundry personnel.
  • Inspect rooms daily and manage staffing of supervisors and assistants according to occupancy and approval requirements.
  • Ensure compliance with company and brand training standards.
  • Conduct 90-day and annual employee performance appraisals.
  • Review staff hours for payroll compilation and submit them to accounting.
  • Develop an assigned manager, complete competency sign-offs, and assist with placement.
  • Conduct monthly department meetings and daily morning staff meetings.
  • Prepare employee schedules according to business forecasts, payroll budgets, and productivity requirements, and submit schedules and wage progress reports weekly.
  • Supervise daily inspections for arriving VIP guests.
  • Ensure lobbies, guest hallways, guest rooms, and back-of-house areas meet housekeeping standards.
  • Maintain purchase orders, invoice vouchers, and checkbook accounting according to standard operating procedures.
  • Order and maintain required par levels of Housekeeping and Laundry supplies and amenities.
  • Conduct monthly and quarterly Housekeeping inventories.
  • Follow guest privacy and security procedures.
  • Participate in scheduled manager-on-duty coverage.
  • Implement company policies and house rules.
  • Train Housekeeping staff on house safety rules and procedures.
  • Motivate, coach, counsel, and discipline Housekeeping personnel.
  • Prepare and conduct Housekeeping interviews and hiring procedures.
  • Monitor work orders, submit them to Engineering, and follow up on maintenance requests.
  • Respond to guest requests, situations, complaints, and accidents handled by Housekeeping.
  • Attend required employee, staff, and other management meetings and provide rotating training.
  • Maintain professional working relationships and open communication with managers, employees, and other departments.
  • Respond to emergencies using current material safety data sheets and keep those sheets accessible.
  • Focus the Housekeeping Department on contributing to guest service scores.
  • Balance and clear room status nightly by comparing Housekeeping and computer room-status reports and resolving discrepancies.
  • Maintain and monitor lost-and-found procedures.
  • Train Housekeeping personnel to perform their duties according to company standards.
  • Monitor guests, VIPs, special guests, and special requests.
  • Conduct weekly walkthroughs with the General Manager and Property Engineer.
  • Use telephone and computer systems to report and verify room status.
  • Record valet laundry, check incoming laundry, and verify that items are returned.
  • Store, secure, and issue supplies according to business demands.
  • Complete required reports accurately and on time.
  • Establish additional Housekeeping Department standards with General Manager approval.
  • Review the guest request log daily and take proactive steps to address problems.
  • Ensure completion of regular maintenance and cleaning projects twice yearly.
  • Perform other duties requested by the General Manager.

About the company

A

Avion Hospitality

View
Website

Avion Hospitality is a hospitality company providing hotel management, operations, and advisory services for owners and investors. Its work spans property operations, sales and revenue strategy, food and beverage, accounting, human resources, and asset support. The portfolio includes select-service, full-service, and lifestyle hotels across multiple brands and markets. Avion operates in third-party hotel management, running properties on behalf of owners rather than functioning as a consumer hotel brand and connecting property-level guest service with portfolio-level commercial strategy and financial oversight. Brand standards and owner objectives must be translated into property-level execution.

Company Size

N/A

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A