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Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Manager – Patient Access & Pre-Access

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeClaremore, OK, USA

About the Job

Requirements

  • Minimum 2–3 years of management experience in the healthcare industry.
  • Experience with Microsoft is required.
  • Ability to balance numerous priorities and prioritize effectively.
  • Ability to learn and use numerous computer applications and understand information technology sufficiently to work with the IT department on departmental technology needs.
  • Demonstrated advanced use of artificial intelligence and management of teams using artificial intelligence to improve processes and technology, including exploration, experimentation, and application.
  • Certified Revenue Cycle Representative (CRCR) certification is required.
  • Certified Healthcare Access Manager (CHAM) certification is required.

Responsibilities

  • Plan, develop, organize, and manage the Patient Access department and maintain responsibility for department performance and effectiveness.
  • Coach and develop staff performing Patient Access functions, and implement short- and long-term plans and objectives to improve customer service and collect quality information.
  • Provide subject-matter expertise and leadership, contribute to revenue-cycle and organizational goals, meet Ensemble Health Partners' mission and goals, and ensure regulatory compliance.
  • Work with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at the assigned facility or market.
  • Directly manage admitting, registration, and financial services operations at acute-care locations, including accurate medical record number assignment, medical necessity and compliance checks, patient instructions, insurance information, physician orders, and customer service.
  • Manage Financial Service Representatives and ensure accounting processes are followed, cash drawers are balanced, deposits are made timely, funds are posted accurately to patient accounts, and requested logs are completed and submitted to financial oversight departments.
  • Develop and manage departmental staffing needs, prepare monthly reports as requested, establish departmental goals with staff, optimize performance, improve operations and customer satisfaction, and meet organizational financial goals.
  • Coordinate employee work schedules to provide adequate daily staffing coverage.
  • Collect, interpret, and communicate performance data using various tools and systems, and use the data to make decisions about achieving performance goals.
  • Work with internal and external customers to make decisions that affect the organization or an individual patient.
  • Work with ancillary departments to establish and maintain positive relations and achieve revenue-cycle goals.
  • Assist in developing dyad-reporting Patient Access staff; provide training, education, goal-setting, and performance interventions as needed to ensure adequate performance.
  • Perform other duties as assigned.

Desired Qualifications

  • Patient Access experience with managed care, insurance, or a call center is preferred.
  • A bachelor's degree or equivalent experience in Healthcare Management/Administration is preferred.

About the Company

Ensemble Health Partners

End-to-end revenue cycle management for hospitals

Ensemble Health Partners provides end-to-end revenue cycle management for hospitals and health systems. It handles the entire process from patient intake to final payment, with teams and technology embedded into the provider's operations and a revenue model tied to performance improvements. The company uses its proprietary EIQ platform (analytics, AI, and workflow automation) to optimize revenue cycle processes, reduce insurance denials, and speed cash collection, managing more than $39 billion in net patient revenue. Its approach differentiates it by being a true managed-services partner with full accountability for financial outcomes and a track record of meeting initial client goals. The overarching goal is to improve healthcare providers’ financial performance so they can focus on patient care.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Cincinnati, OH
Founded
2014

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