RTS System Support Engineer

Job Description

Join our Inspiring Audio Business as an RTS System Support Engineer, where you will play a key role in supporting customers, solving technical challenges, and delivering innovative communication and audio solutions.

Key Responsibilities

• Provide technical support and guidance to customers on RTS products and solutions.
• Support the Sales team with technical expertise during customer engagements, project planning, and solution design.
• Review customer intercom system designs and develop complete, scalable, and operational solutions that meet project requirements.
• Analyse customer challenges and provide effective troubleshooting, validation, and technical solutions.
• Validate proposed system architectures and support the Sales team in developing optimal solutions for customer applications.
• Troubleshoot, test, and debug RTS hardware and software products, documenting and escalating issues through the internal bug reporting process where required.
• Create and maintain technical documentation, system designs, and signal flow diagrams to support customer projects.
• Assist customers with system commissioning, configuration, optimisation, and troubleshooting activities.
• Collaborate closely with Engineering, Product Management, and Sales teams to ensure successful customer outcomes.

Key Skills

• Solid experience in technical support, systems engineering, broadcast technology, professional audio, or a related field.
• Working knowledge of Dante audio networking technology.
• Basic knowledge of trending Audio over IP platforms (AES67, SMPTE 2110 Suite)
• Basic understanding of RTS RVON protocol and IP-based communications systems.
• Familiarity with server virtualisation technologies.
• Strong understanding of networking principles, protocols, and troubleshooting methodologies.
• Good knowledge of audio signal flow and processing.
• The ability to troubleshoot audio signal flow from source to destination.
• Experience creating system layouts and signal flow diagrams using tools such as Microsoft Visio.
• Strong analytical, problem-solving, and communication skills.
• Customer-focused mindset with the ability to explain technical concepts. 

Qualifications

• Bachelor's degree in Electrical Engineering, Network Engineering, Audio Engineering, or a related discipline.
• Minimum 2 years of experience in the broadcast, live production, media, communications, or professional audio industry.
• Knowledge of IP-based broadcast, intercom, and Audio over IP technologies.
• Experience supporting complex customer environments and technical projects from design through implementation.
• Strong understanding of networking principles and audio system integration.
• Relevant industry certifications in networking, broadcast technology, or professional audio are an advantage.
• Self-motivated and highly organised, with the ability to independently manage priorities and schedule activities in coordination with customers, Sales, and internal stakeholders.

Additional Information

What You Can Expect

• A challenging role with significant development opportunities in a dynamic, international environment.
• A competitive salary and benefits package, commensurate with experience.
• Ongoing professional and personal development opportunities.

We offer flexible working arrangements, including part-time options, hybrid/mobile working, and job sharing, subject to business requirements. Please feel free to contact us to discuss further.

We are committed to fostering a diverse and inclusive workplace. We encourage applications from all suitably qualified candidates, irrespective of gender, age, disability, religion, nationality or ethnic origin.