Duty Manager

Job Description

• Run smooth day-to-day or night shifts across the front desk, concierge, and public areas.
• Greet VIPs, handle special requests, and resolve escalated complaints or service issues.
• Work closely with housekeeping, maintenance, food and beverage, and security.
• Brief, train, and support front-line team members during the shift.
• Oversee property safety, key control, risk checks, and emergency responses.
• Maintain shift logbooks, review billing accuracy, handle cash/currency exchange, and report to senior management

Qualifications

• 2 to 5 years in front office, guest services, or hospitality operations.
• A diploma or bachelor’s degree in hospitality, hotel management, or a related field.
• Proficiency in hotel Property Management Systems (PMS) such as Opera, plus basic office software.
• Strong problem-solving abilities, calm demeanor under pressure, clear communication, and leadership.
• Willingness to work irregular hours, including nights, weekends, and holidays. 

Additional Information

WHY WORK FOR ACCOR

•Develop your talent through Accor’s learning programs.

•Opportunity to grow within your property and across the world!

•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.