Warehouse Specialist

About the Company

Red Stag Fulfillment is a logistics and fulfillment organization built to enable companies to grow and scale their businesses. Headquartered in Knoxville, Tennessee, Red Stag was born out of eCommerce with one mission: to enable our clients to grow their business by redefining the 3PL experience for both clients and employees. By leveraging technology to ensure accurate, reliable, secure, and fast shipping, we have quickly established ourselves as a world-class fulfillment and logistics company.

At Red Stag Fulfillment, we understand our team members are our most important asset. We have grown into one of America’s best order fulfillment companies by building a team of people who are eager to be a part of our growth. To make this happen, our team members show up and give their all every day. Our core values are of paramount importance and inform and guide all our decisions.

Here at Red Stag:

• We act like we own it.
• We sweat the small stuff.
• We have positive attitudes.
• We treat everyone with dignity and respect.
• We always seek to improve.

About You

You are the One we are looking for if:

• You have a positive, flexible outlook. 
• You thrive in a team-oriented environment. 
• You strive for perfection over speed. You enjoy going home each day with a sense of pride with your job well-done. 
• You describe yourself as levelheaded and thrive in stressful situations. 
• You are looking for opportunity to grow!

We are a growing company in a booming industry.

We’re actively looking for people to train for advancement to grow with us

Overview

The core mission of the Warehouse Specialist (Returns & Damages) is to focus on client experience and process flow. This role will work closely with leadership to problem solve abnormal conditions. As a Support Specialist, it will be important to support the process while having a troubleshooting mindset towards obstacles as they arise. This role will be managerial over processes and procedures and ensuring that they are met. 

Responsibilities

• Processing tickets in Team Support. 

• Updating clients on damaged inventory on a weekly basis until resolution is found. 

• Perform projects for clients to receive returns in as new inventory. 

• Assist with projects to prepare items for recycling/disposal. 

• Help processors with returns SOP and assisting with exceptions. 

• Keeping constant communication with clients to resolve issues outside of the SOP. 

• Determine the quickest, most effective ways to answer client or customer questions. 

• Work with a team and other departments to find appropriate solutions. 

Qualifications

• Attendance and punctuality are a must. Consistently work your schedule and realize there will be mandatory seasonal attendance changes and requirements.
• Must be willing to work overtime on short notice to meet clients’ goals. Sometimes in other departments.
• Willingness to cross train in other departments.
• Ability to work independently with minimal supervision.
• Must be able to frequently lift up to 50 pounds and utilize team lift assistance for heavier items.
• Must be able to walk for long periods of time throughout large facilities and/or stand in one area for long periods of time. 
• Excellent verbal communication skills with positive attitude and mindset.
• Ability to understand processes and concepts involving the use of various pieces of technology.
• Must be 18 years or older and able to pass a background check and drug screening.
• Work within Red Stag Fulfillment’s mission and core values. 
• English required, Bilingual in Spanish/English preferred. 

Desired Characteristics:

• 2 years of warehouse experience preferred
• Basic knowledge/experience in a warehouse/manufacturer environment preferred.
• Thrive in a fast-paced environment with attention to detail.
• Self-motivated and goal oriented – personally and professionally.
• Ability to work harmoniously and add value within a diverse team.
• Be willing to learn our world-class warehouse management system.
• Ability to trouble shoot problems and correct with fact-based solutions.
• Skilled problem-solver; because, let’s face it, NO problem is a problem.

Physical Requirements:

• Must be able to access and navigate within each department at the Red Stag’s facilities.
• Must be able to work in the Red Stag’s facilities including continuous time moving, regular handling of stock up to 50 pounds (utilizing team lifting assistance with heavier items), reaching, bending, carrying, etc.
• Constantly works in an environment where the indoor/outdoor temperatures may fluctuate based on seasonality.

Department: Returns & Damages

Shift Days: Monday-Friday 

Shift Times: 8:00am-4:30pm

Location: Salt Lake City, UT