Select Medical

Inpatient and outpatient rehabilitation services network

Patient Billing Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeCamp Hill, PA, USA

About the Job

Requirements

A high school diploma or equivalent is required.
One year of customer service experience in retail, hospitality, banking, or healthcare is required.
Healthcare billing experience is preferred.
Computer skills, including Microsoft Office applications Outlook, Word, and Excel, are preferred.
Ability to work with multiple programs simultaneously is preferred.
Interpersonal skills for face-to-face, verbal, electronic, and telephone communication are preferred.
Accuracy and attention to detail are preferred.
Organization and time-management skills to meet deadlines are preferred.
Ability to multitask is preferred.
Ability to work independently and as part of a team toward mutually established goals is preferred.
Flexibility and openness to change are preferred.
Ongoing discretion and secure information management are required when accessing confidential and sensitive information.
Previous experience in a metrics-based role where production and quality standards are upheld is preferred.
Ability to sit for extended periods and lift up to 35 pounds is required.

Responsibilities

Review admission documents and verify that information in HMS matches the admission forms.
Process daily billing and ensure claims are billed within 24 hours of placement into the clearinghouse database.
For commercial accounts, compare HMS information with insurance contract requirements for accuracy using contract tools at admission, discharge, and set intervals for in-house accounts.
For Medicare accounts, bill Medicare Secondary Payer accounts identified on the MSP spreadsheet and follow up until they are finalized.
Resolve late charges in accordance with the Late Charge Policy.
Verify by website or phone that the insurance company has received the bill within 10 days of the billed date.
Follow up weekly on billed accounts for 35 days after the bill date or until payment is issued, whichever comes first.
Review billing reports and communicate identified issues to appropriate facility staff and management.
Accurately document all completed activity in HMS on patient accounts.
Communicate identified insurance-carrier issues to billing and collection staff.
Support Select Medical's mission, core values, and direction within the CBO and throughout the organization.
Perform additional duties and projects assigned by the CBO management team.

Desired Qualifications

Healthcare billing experience.
Previous experience in a metrics-based role where production and quality standards are upheld.

Overview

Patient Billing Representative

Pay starting at $17.50/hr

What do you get working for Select Medical?

Career Advancement opportunities when meeting the metrix
Competitive benefits and PTO
Eligible for referral bonuses and performance bonuses
Thorough orientation program
Team-oriented, fast-paced environment

What are we looking for?

Can you multitask effectively in a fast-paced environment?
Do you have strong computer skills, including Microsoft Office and research tools?
Is your work history stable, with long-term roles and minimal unexplained gaps?
Do you have experience in healthcare or supporting patients from a billing or administrative background?
Are you able to prioritize tasks and manage competing deadlines?

The Patient Billing Representative, Level 1 is responsible for the daily billing process to ensure that payors are receiving accurate and timely claims. They are responsible for completing projects and problem-solving known issues.

Responsibilities

Reviews admission documents and verifies that information in HMS is consistent with the information on the admission forms.
Processes the daily billing, assuring that all claims are billed within 24 hours of placement into the clearinghouse database.
For Commercial accounts, compares HMS to Insurance Contract Requirement for accuracy utilizing all contract tools at admission, discharge and set intervals for in-house accounts.
For Medicare accounts, bills Medicare Secondary Payor (MSP) accounts identified on MSP spreadsheet and follows up on the accounts until they are finalized.
Resolves late charges in accordance with the Late Charge Policy.
Verifies, utilizing website and/or phone, that the insurance company is in receipt of the bill no later than 10 days after the billed date.
Follows up weekly on billed accounts for 35 days post-bill date or until payment is issued, whichever is first.
Reviews various billing reports and communicates to appropriate facility staff and management any identified issues on the reports.
Accurately documents HMS on any and all activity completed in a patient account.
Communicates with billing and collection staff issues that are identified with insurance carriers.
Supports the mission/core values and direction of Select Medical both within the CBO and throughout the organization.
Performs any additional duties and projects as assigned by the CBO management team.

Qualifications

Required:

High school diploma or equivalent required.
One year of customer service experience – Retail/Hospitality/Banking/Healthcare

Preferred:

Healthcare billing experience preferred.
Computer Skills
Microsoft Office: Outlook, Word, and Excel.
Ability to work with multiple programs simultaneously.
Good interpersonal skills including: face-to-face, verbal, electronic, and telephonic.
Professional Skills:
Accuracy and attention to Detail
Organized
Good time management skills in order to meet deadlines.
Ability to multitask
Ability to work independently and as part of team to reach a mutually established goals.
Flexible and open to change
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management
Previous experience in metrics based role, where production/quality standards are upheld.

Additional Data

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

An extensive and thorough paid orientation program.
Paid Time Off (PTO) and Extended Illness Days (EID).
Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.
A 401(k) retirement plan with company match.
No Required Weekends

Working Conditions/Physical Demands:

Office Environment
Sitting for extended periods of time
Ability to lift weight up to 35 lbs.

Equal Opportunity Employer/including Disabled/Veterans

Compensation: 17.5 to N/A (USD)

About the Company

Select Medical

Inpatient and outpatient rehabilitation services network

Select Medical operates a network of hospitals and rehabilitation centers across the United States, providing critical illness recovery, inpatient rehabilitation, and outpatient rehabilitation. It coordinates patient care from acute treatment through recovery using both inpatient and outpatient programs, with revenues from patient services, insurance reimbursements, and healthcare partnerships. The organization distinguishes itself with a focused rehabilitation specialty, a large nationwide footprint, and a commitment to employee development and work-life balance to maintain high-quality care. Its goal is to help patients regain independence and return to daily life through effective, patient-centered rehabilitation and recovery services.

Company size: 10,001+
Company stage: IPO
Headquarters: Mechanicsburg, PA
Founded: 1996

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