Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

We’d love to hear from you if you have:

• Experience building and leading high-performing support teams that support customers with a technical SaaS product
• Experience managing lean weekend coverage teams in situations of ambiguity where certain resources may be unavailable
• Coaching skills and a desire to empower others to do their best work
• A deep understanding of customer and executive escalation management, from the point of entry through final resolution 
• Experience in partnering with cross-functional teams such as sales and engineering 
• Experience with leveraging data and insights to drive change
• A track record of accomplishment and effectiveness with driving results in a support organization
• Must be able to work a 5-day shift that expands over the weekend (Sat & Sun) from 8am - 5pm EST.

While not required, it’s an added plus if you also have:

• A desire and steadfast approach to continuously improve the customer and employee experience
• Tackled problems with an agile and adaptive approach, and thrive in a constantly evolving environment

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected]. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. 

Examples of accommodations include but are not limited to: 

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews 

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma’s Privacy Policy.