Customer Success Manager
About the job
- At least 4 years of experience in Customer Success, ideally 5 or more years.
- At least 2 years managing a consistent book of business at the same company throughout the post-sales lifecycle, including onboarding, adoption, renewal, and upsell.
- Experience in product-led growth or high-velocity software-as-a-service environments, rather than large, heavy enterprise motions.
- Comfort working with modern software-as-a-service and go-to-market stacks.
- Must be based in the United States and able to work from the San Francisco office 5 days a week once the office is established.
- Own and grow a book of business across business, enterprise, and high-potential accounts, from onboarding through renewal and expansion.
- Run high-touch onboarding for strategic accounts, including custom kickoffs with Sales and Recruitment.
- Become a deep product expert and trusted advisor to customers, helping them design workflows, best practices, and change management around AI-powered note-taking.
- Take technical ownership of AI integrations and setup, including MCP-style integrations and AI tooling, as the product evolves.
- Contribute to the Customer Success playbook, including processes, metrics, cadences, and account segmentation and support approaches as the team scales.
- Collaborate closely with Sales, Product, and Leadership to bring customer insights into roadmap and go-to-market decisions.
- Experience with AI products and integrations.
- Hands-on experience with AI tooling or integrations, such as MCP-style integrations, AI-powered workflows, or similar.
- Experience at an earlier-stage company where you helped shape the Customer Success function.
About the company
Granola is an AI-powered workspace designed for founders and teams. It began as a smart notetaker and grew into a daily tool that stays open all day, not just during meetings. The product combines accurate meeting transcripts with human-editable notes, so users can capture, edit, and query conversations and thoughts in one place. It helps teams centralize knowledge from meetings, sales, hiring, and customer feedback, and to search across all captured content. Unlike traditional transcription tools, Granola emphasizes continuous use and user control, blending automation with manual edits to maintain reliable records. Its goal is to become a foundational layer for how modern teams remember, organize, and collaborate by enabling easy capture, organization, and retrieval of knowledge across workstreams.
Company Size
51-200
Company Stage
Series C
Total Funding
$192.3M
Headquarters
London, United Kingdom
Founded
2023
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Simplify's Take
What believers are saying
- March 25, 2026 Series C raised $125 million at $1.5 billion valuation.
- Spaces, APIs, and MCP integration expand Granola from notetaker into enterprise context infrastructure.
- Apple Watch launched July 28, 2026, extending usage into walking meetings and offline capture.
What critics are saying
- Chamberlain v. Granola, Inc. filed July 30, 2026 targets silent capture and training defaults.
- Notion AI Meeting Notes launched broadly in May 2026 inside an existing system of record.
- Zoom, Microsoft Teams, and Otter bundle native capture, crushing Granola's standalone pricing power.
What makes Granola unique
- Chris Pedregal built Granola after Socratic, sold to Google, sharpening product taste.
- Granola combines editable notes, transcripts, folders, and cross-meeting chat in one workspace.
- Its non-bot capture and Apple Watch recording fit in-person, always-on knowledge capture.
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Benefits
- Hybrid Work Options
- Company Equity
- Relocation Assistance