Global Customer Operations Specialist

Ocean Spray is hiring for a(n) Global Customer Operations Specialist! We’re a team of farmers, thinkers, creators, and doers. Whatever your title, whatever your role — it always comes back to this: we’re a farmer-owned co-op where everyone rolls up their sleeves to get the job done. Three maverick farmers started it all — and we’ve been making our own way ever since. 

Position Location: We're all about flexibility! This will be a hybrid role based out of our corporate headquarters in Lakeville, MA with Mondays and Fridays remote. 

The Global Customer Operations Specialist supports the execution of the end-to-end order-to-cash process while delivering exceptional service to customers and business partners. This role manages domestic, international, and regional order fulfillment activities, coordinates shipping documentation requirements, and serves as a key liaison between customers, third-party logistics providers (3PLs), International Trade & Customs Compliance, and internal stakeholders. The position leverages SAP S/4HANA and other business systems to support operational efficiency, data accuracy, and on-time delivery performance across global markets. 

A Day in the Life...

“Candidates must be authorized to work in the United States without restriction. This position is not eligible for visa sponsorship, and the company will not sponsor or support employment-based immigration petitions now or in the future.”

-Manage customer orders through the order-to-cash cycle, ensuring accurate processing, fulfillment, invoicing, and on-time delivery for domestic and international customers.  

-Resolve order, inventory, transportation, pricing, credit, and documentation issues while proactively managing risks and escalations.  

-Serve as the primary contact for customers, customs brokers, 3PL providers, and internal stakeholders regarding order status, shipments, and delivery performance.  

-Coordinate international shipping and customs documentation activities, partnering with International Trade & Customs Compliance, customs brokers, and third-party logistics (3PL) providers to ensure accurate import/export documentation, regulatory compliance, and timely shipment clearance.  

-Analyze operational performance and prepare reporting to identify trends, improve service levels, and drive process improvements.  

-Partner with Supply Chain, Logistics, Sales, Finance, and Credit teams to resolve issues, support customer requirements, and achieve business objectives.  

-Support the maintenance of accurate customer and shipping data in SAP S/4HANA and support customer onboarding, account maintenance, and system enhancements.  

-Participate in continuous improvement initiatives, including EDI compliance, root cause analysis and corrective actions. 

What We Are Looking For:

Required 

•Bachelor’s degree in business, Supply Chain, Logistics, International Trade, or a related field. 

•Experience in customer operations, supply chain, logistics, or related functions 

•Proficiency in SAP S/4HANA or similar ERP systems 

•Strong analytical, organizational, and problem-solving skills. 

•Proficiency in Microsoft Office applications, particularly Excel. 

Preferred 

•Experience working with customs brokers, third-party logistics (3PL) providers, and transportation partners. 

•Knowledge of international trade regulations, Incoterms, customs clearance processes, and trade documentation requirements. 

Education:

Bachelor's or University Degree (Required)

Work Experience:

At least 1 Year of Experience

Annual Salary:

$49,400 - $61,700

The base salary range information above serves as a guideline of the position’s typical hiring range.  We value and appreciate what makes you unique and will consider a variety of factors when determining an offer.  These factors include, but are not limited to, your skills and experience, external and internal benchmarks, as well as overall company considerations.  Certain positions may be eligible for short-term and long-term incentive rewards. We also offer a competitive and comprehensive benefits program that supports all aspects of your health and well-being.

Benefits:

• Complete insurance package on Day-1 that includes a plethora of health and wellness programs

• • Health, Dental and Vision insurance

  • Health savings account

  • Flexible spending account

  • Life and accident insurance

  • Employee assistance program

  • Telehealth services

  • 1:1 health coaching

  • Supportive benefits for all the stages of your life

• 401(k) with up to 6% Company matching; additional potential discretionary match at year-end

• Short-Term Incentive/Performance bonuses

• Flexible scheduling options

• Vacation pay, up to three weeks of time (pro-rated for your first year of employment)

• Holiday pay for 12 holidays

• Career development and growth opportunities

• Tuition/Education assistance programs

• Access to LinkedIn Learning

• Scholarship programs for children of employees

• Parental leave

• Bright Horizons Family Solutions – Back-up care, tutoring, etc.

• Adoption assistance

• Bereavement leave

• Up to $300 fitness reimbursement

• Up to $300 massage reimbursement

• Employee appreciation events

• Employee discounts

• Charitable giving

Who We Are:

You might have our iconic cranberry juice in your fridge or have gotten into heated holiday debate about what’s better - canned or fresh cranberry sauce. But did you know that the hardworking people growing the superfruit in our products are 700 family farmers that own our cooperative? They entrust us with what is most precious to them to create new and innovative products that will delight consumers and grow this beloved brand today and into the future.

Team members, farmers, consumers and communities alike--we value what makes us unique and strive to connect our farms to families for a better life by living our values:

• Grower Mindset – We embrace our grower-owners innovative spirit and heritage through confidence, learning and focus on the future.
• Sustainable Results – Guided by purpose, we are focused on delivering results for our grower-owners.
• Integrity Above All – We are ethical, doing the right thing for our grower-owners, customers, consumers and each other
• Inclusive Teamwork – We build diverse and inclusive teams that strengthen our cooperative.

For MA Applicants – It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Any employer who violates this law shall be subject to criminal penalties and civil liability.