Field Service Representative

Field Service Representative (FSR)

Camp Pendleton, CA

Hatalom Corporation is seeking an experienced Field Service Representative (FSR) to join our team. A Field Service Representative provides front line logistics and technical support throughout all phases of MCTIS supported training events. FSRs are the backbone of the support team and provide classes and instruction on each aspect of the MCTIS system. During equipment issue, the FSR provides the bulk of the workforce issuing equipment and trains attendees to properly integrate the MCTIS training system with their normal equipment. During training events, the FSRs form Contact Teams that assist with emergent equipment issues, battery exchanges, troubleshooting, and additional equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Reports to contract Site Lead in all matters concerning operational support to MCTIS at the fielded location and assigned Deploy-for-Training activities.
• Issue equipment on site in accordance with the support plan. 
• Delivers equipment familiarity and functionality lessons to the training unit. 
• Assists with the erection and maintenance of the communication system. 
• Forms part of a Contact Team to conduct the following tasks throughout an exercise: 
• Deliver equipment familiarity and functionality lessons in the field. 
• Troubleshoot and exchange equipment. 
• Conduct battery resupply to exercising troops as required. 
• Support equipment emplacement in the training areas, maintenance of that equipment, and troubleshooting. 
• Assists with the Recovery / Receipt phase in accordance with the support plan.
• Performs authorized levels of equipment maintenance. 
• Ensures all faults and incidents are properly documented. 
• Monitors stock and assists with serialized equipment accountability. 
• Plans, prepares, and configures system equipment prior to each exercise. 
• Assists with the maintenance, serviceability, and resupply. 
• Attends training in the US or overseas as required. 

• Attends all planning and coordination meetings as required. 
• Administers Performance Evaluation Checklist (PECL) for team members as required. 
• Provides input for performance assessment of team members as required. 
• Perform other related duties incidental to the work described. 

EDUCATION 

• Professional Military Education appropriate to rank at time of separation or retirement from the uniformed service. 

EXPERIENCE 

• Ideal candidate is a former Marine with recent training experience. 
• 4 years of experience with Fleet Marine Force operational experience preferred. 
• Experience or expertise in warehousing operations, embarking operations, heavy equipment or motor transport operations, and / or field communications preferred. 
• Commercial Driver's License (CDL) and forklift certification highly desirable. 

CORE SKILLS/COMPETENCIES 

Required Knowledge, Skills and Abilities

• Must be able to work with limited supervision. 
• Strong communication skills. 
• Strong analytical and problem-solving skills. 
• Strong organization skills
• Highly experienced in planning, and prioritization skills. 

WORKING CONDTIONS 

• Some office work in a climate-controlled facility. 

• Must be able to work a flexible schedule, to include some holidays and weekends. 
• Prolonged outdoor exposure to the elements. Work in inclement temperatures from 100 degrees in a low elevation desert climate to negative 25 degrees in a high elevation (6,500 - 10,000 feet) mountainous environment. 
• Routine heavy lifting (50 lbs. maximum). 
• Daily driving in the training areas with poor driving conditions due to rugged terrain, weather, and range debris. SPECIAL POSITION NOTATIONS 
• Depending on home site location, may require 15% - 20% travel to California. Some training overseas may occur which requires a valid U.S. Passport. 
• Daily travel at home site location and occasional travel off-site in accordance with contract requirements. 
• Qualification as an authorized company driver is required. All authorized company drivers must have a valid driver's license, current automobile insurance, and a driving record that is acceptable to the company's auto insurance provider. 

SECURITY CLEARANCE 

• Must submit to and receive a favorable Tier-1 Background Investigation adjudication.

This document is not intended to cover or contain a comprehensive listing of all job-related activities, duties or responsibilities that are required of the employee. Due to the nature of the industry, job tasks may be changed as necessary to meet the needs of the customer.

Hatalom Corporation is an equal opportunity employer providing equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.