Mt. Olympus Water & Theme Park Resort

Operates theme park and water-park resort

Ticket Seller Supervisor

Checkout & Customer ServicePosted on Nov 13

Part-timeWisconsin Dells, WI, USA$1 /yrIn-person

About the Job

Requirements

A positive attitude and a strong customer-service mindset are required.
The candidate must be comfortable leading peers and setting the tone for the team.
The candidate must have strong communication and problem-solving skills.
The candidate must be reliable, organized, and able to manage multiple priorities.
The candidate must be comfortable handling cash and performing basic math calculations.
The candidate must have basic computer and point-of-sale system skills.
The candidate must be able to stay calm and professional in busy or stressful situations.
The candidate must be willing to work outdoors in varying weather conditions.
The candidate must be able to stand for extended periods and lift up to 25 pounds.

Responsibilities

Lead and support Ticket Sellers during daily operations.
Assist with training new team members.
Process ticket sales, rentals, refunds, and cash and credit transactions.
Balance and manage daily cash drawers.
Help guests with tickets, rentals including strollers, wheelchairs, and lockers, and general park questions.
Stay up to date on promotions, discounts, and park events.
Ensure a clean, organized, and guest-friendly work environment.
Resolve guest concerns professionally and efficiently.
Coordinate and monitor cabana sales and guest needs.
Support wristband scanning, carry-in checks, and general entrance flow.
Maintain knowledge of park layout, policies, and safety requirements.
Restock supplies and assist with general upkeep of work areas.
Follow all operational procedures and safety guidelines.

Desired Qualifications

Applicants aged 16 or older are preferred.

Ticket Seller Supervisor

Mt. Olympus Water & Theme Park Resort in Wisconsin Dells is hiring a Ticket Seller Supervisor to lead our front-line ticketing team for the Water & Theme Parks. If you enjoy working with people, staying organized in a fast-paced environment, and stepping into a leadership role, this is a great opportunity to grow your skills while being part of a fun, high-energy team.

Full-Time, Part-Time & Seasonal exempt positions available, nights and weekends required
Shifts fall between 8:30am and 9 or 10:00pm based on park hours and guest occupancy.
Ages 16+ preferred.

What You’ll Do
As a Ticket Seller Supervisor, you’ll balance hands-on service with team leadership. You’ll support daily operations, train team members, and ensure every guest interaction is smooth, accurate, and welcoming.

Lead and support Ticket Sellers during daily operations
Assist with training new team members
Process ticket sales, rentals, refunds, and transactions (cash & credit)
Balance and manage daily cash drawers
Help guests with tickets, rentals (strollers, wheelchairs, lockers), and general park questions
Stay up to date on promotions, discounts, and park events
Ensure a clean, organized, and guest-friendly work environment
Resolve guest concerns professionally and efficiently
Coordinate and monitor cabana sales and guest needs
Support wristband scanning, carry-in checks, and general entrance flow
Maintain knowledge of park layout, policies, and safety requirements
Restock supplies and assist with general upkeep of work areas
Follow all operational procedures and safety guidelines

What We’re Looking For
This role is a step beyond entry-level—you’re someone others can rely on.

Positive attitude and strong customer service mindset
Comfortable leading peers and setting the tone for the team
Strong communication and problem-solving skills
Reliable, organized, and able to manage multiple priorities
Comfortable handling cash and basic math calculations
Basic computer/POS system skills
Ability to stay calm and professional in busy or stressful situations
Willingness to work outdoors in varying weather conditions
Ability to stand for extended periods and lift up to 25 lbs.

What You’ll Get

On-Demand Pay – get paid the same day you work
Free Water & Theme Park passes (based on availability)
Flexible scheduling
Employee discounts (hotel, food, retail)
Fun, team-oriented environment
Employee recognition programs & events
Referral bonuses

Full-Time Team Members Also Receive:

Health, Dental, and FSA benefits after 60 days
401(k) and Paid Time Off after 1 year

Why This Role Matters
You’re not just selling tickets—you’re setting the tone for the guest experience from the moment people arrive. A strong supervisor here makes the entire operation run smoother.

About the Company

Mt. Olympus Water & Theme Park Resort

Operates theme park and water-park resort

Mt. Olympus operates a combined resort with a theme park, an outdoor water park (Neptune's Water Kingdom), and an indoor water park (Medusa's). Lodging options include Hotel Rome, Mykonos Village, and Zeus’s Camp Resort, with park admission included for the entire stay. Guests get unlimited access to all park areas during their stay, at no extra charge. The offering bundles rides and both water parks with lodging into one destination, aiming to be a convenient, affordable family-friendly entertainment option in Wisconsin Dells.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Wisconsin Dells, WI
Founded: 1970

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