Full-Time

Customer Engineer

Pocus

Pocus

11-50 employees

Revenue data platform for efficient sales prioritization

Data & Analytics

Junior

Remote in USA

Required Skills
Communications
Requirements
  • 2+ years of experience in sales or revenue operations, technical consulting, management consulting, or a similar analytical/operational role.
  • A Bachelor’s degree or equivalent experience in a quantitative field like economics, business, math, statistics, engineering, or the hard sciences.
  • A proven ability to quickly learn and familiarize yourself with new concepts in a self-directed way.
  • A strong business acumen combined with an analytical skillset.
  • Excellent communication in all forms.
  • Endless curiosity and excitement about solving ambiguous and unstructured problems using data for external customers.
  • High levels of organization in your workflows.
Responsibilities
  • Lead customer workspace development and iteration
  • Partner internally with the CS team and externally with RevOps, Data, and Go-To-Market stakeholders at world-class PLG organizations to build custom Pocus workspaces that help our customers’ accomplish their highest priority go-to-market initiatives
  • Proactively review and update customers’ workspaces to ensure value maximization and alignment to shifting priorities
  • Bridge the gap between technical and non-technical stakeholders both internally and with customers
  • Support CSMs and AEs during implementation by providing a data-driven perspective on prospects’ and customers’ product-led-sales strategy
  • Support the entire post-sales team by clearly documenting important context about each customer, their data model, and their workspace after initial implementation
  • Pass learnings and suggestions back to other internal teams as the technical voice of the customer
  • Partner with Product to provide feedback and ensure the product roadmap is informed by feedback from technical stakeholders across our customer base
  • Partner with Sales, Sales Engineering, and Customer Success to ensure a smooth handoff, paying particular attention to our customers’ data sources and making sure that the right technical stakeholders from our customers are involved for implementation

Company Stage

Series A

Total Funding

$26.5M

Headquarters

San Francisco, California

Founded

2021

Growth & Insights
Headcount

6 month growth

2%

1 year growth

36%

2 year growth

192%