Scale AI

Supplies AI training data and builds AI apps

GenAI Compliance Operations & Programs Associate

Regulatory Compliance & EthicsConfirmed live in the last 24 hours

Full-timeMexico City, CDMX, MexicoNo salary listed

About the Job

Requirements

Requires 1–3 years of experience in operations, program management, compliance, or GenAI/technical delivery environments.
Must be local to Mexico with advanced English speaking skills.
Requires a bachelor's degree; preferred fields include Business Administration, Operations Management, Information Systems, or Public Policy.
Requires working knowledge of basic legal and compliance concepts, including privacy, copyright, and data handling.
Requires the ability to triage, prioritize, and manage high-volume workflows.
Requires cross-functional collaboration, especially with Legal, Ops, Product, and Engineering.
Requires experience with data tools and dashboards, such as Redash or similar tools.
Requires a basic understanding of SQL, including the ability to build and run basic queries.
Requires high attention to detail and strong operational follow-through.

Responsibilities

Manage end-to-end compliance review workflows for GenAI projects, from early-stage intake through review, approval, launch, and verification, in close partnership with Engagement Management and Delivery.
Evaluate incoming work for compliance risk signals, including data sensitivity, copyright exposure, and privacy concerns; triage and prioritize requests for Legal based on risk, scope, and delivery timelines.
Partner with Engagement Management to translate and execute risk mitigation at the project and customer level, gather operational input to develop and prioritize systematic compliance controls, and train and educate Ops stakeholders on common or emerging compliance risks.
Ensure Legal receives clear, structured, and actionable context; coordinate reviewers across Legal and internal teams to support SLA adherence.
Identify workflow friction points and contribute to improving processes, templates, and prioritization frameworks.
Maintain dashboards to track throughput, bottlenecks, SLAs, and risk trends.
Support Engineering and Ops in developing and implementing scalable risk mitigation solutions.
Operationalize solutions into repeatable workflows aligned with delivery processes.
Monitor adoption and effectiveness, and escalate gaps or risks as needed.
Support audit-readiness activities, including evidence collection and documentation, under the direction of the Customer Compliance Manager.
Assist in preparing audit packages and tracking progress toward readiness milestones.
Support audit remediation efforts and follow-through.
Manage day-to-day access governance across systems and sensitive datasets, including Redash and internal and external Google Groups.
Execute quarterly access reviews and cleanup processes in alignment with policies set by the Customer Compliance Manager.
Enforce and standardize permissions and operational controls; flag anomalies for escalation.

Desired Qualifications

Direct experience supporting or operating within GenAI or AI delivery workflows is strongly preferred.
Experience in GenAI, Trust & Safety, or data compliance environments is preferred.
Familiarity with legal intake processes or working directly with Legal teams is preferred.
Experience designing operational workflows, intake systems, or triage frameworks is preferred.
Exposure to risk assessment or prioritization models is preferred.
A background in Law, Data Science, or Computer Science is preferred.

About the Role

This role will serve as a key execution partner to the GenAI Customer Compliance Manager, with a strong focus on supporting GenAI delivery workflows through embedded compliance operations and Legal coordination. The GenAI Compliance Operations & Programs Associate will sit at the intersection of Delivery, Ops, and Legal, ensuring that compliance considerations are integrated early in the project lifecycle, risks are clearly identified and prioritized, and Legal is engaged with the right context at the right time.

By owning execution, coordination, and delivery integration, this role frees the Customer Compliance Manager to focus on strategy, governance, and risk frameworks. The role requires strong operational ownership, comfort with ambiguity, and the ability to drive alignment across fast-moving, cross-functional teams.

Key Responsibilities

Compliance Review Operations & Legal Coordination

Manage end-to-end compliance review workflows for GenAI projects — from early-stage intake through review, approval, launch, and verification — in close partnership with Engagement Management and Delivery.
Evaluate incoming work for compliance risk signals (e.g., data sensitivity, copyright exposure, privacy concerns); triage and prioritize requests for Legal based on risk, scope, and delivery timelines.
Partner with Engagement Management to translate and execute risk mitigation at both the project and customer level, gather operational input to develop and prioritize systematic compliance controls, and train/educate Ops stakeholders on common or emerging compliance risks.
Ensure Legal receives clear, structured, and actionable context; coordinate reviewers across Legal and internal teams to support SLA adherence.
Identify workflow friction points and contribute to improving processes, templates, and prioritization frameworks.
Maintain dashboards to track throughput, bottlenecks, SLAs, and risk trends.

Risk Mitigation Solutions & Monitoring

Support Engineering and Ops in developing and implementing scalable risk mitigation solutions.
Operationalize solutions into repeatable workflows aligned with delivery processes.
Monitor adoption and effectiveness; escalate gaps or risks as needed.

Customer Audit Support

Support audit readiness activities including evidence collection and documentation under the direction of the Customer Compliance Manager.
Assist in preparing audit packages and tracking progress toward readiness milestones.
Support audit remediation efforts and follow-through.

Access Control & Operational Hygiene

Manage day-to-day access governance across systems and sensitive datasets (including Redash and internal/external Google Groups).
Execute quarterly access reviews and cleanup processes in alignment with policies set by the Customer Compliance Manager.
Enforce and standardize permissions and operational controls; flag anomalies for escalation.

Qualifications

Required

1-3 years of experience in operations, program management, compliance, or GenAI/technical delivery environments.
Must be local to Mexico with advanced English speaking skills
Bachelor’s degree required; preferred fields include Business Administration, Operations Management, Information Systems, or Public Policy.
Direct experience supporting or operating within GenAI/AI delivery workflows strongly preferred.
Working knowledge of basic legal/compliance concepts (privacy, copyright, data handling).
Proven ability to triage, prioritize, and manage high-volume workflows.
Strong cross-functional collaboration skills, especially with Legal, Ops, Product, and Engineering.
Experience with data tools and dashboards (e.g., Redash or similar).
Basic understanding of SQL (e.g., able to build and run basic queries)
High attention to detail and strong operational follow-through.

Nice to Have

Experience in GenAI, Trust & Safety, or data compliance environments.
Familiarity with legal intake processes or working directly with Legal teams.
Experience designing operational workflows, intake systems, or triage frameworks.
Exposure to risk assessment or prioritization models.
Background in Law, Data Science, or Computer Science.

PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.

About Us:

At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.

We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.

We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [email protected]. Please see the United States Department of Labor's Know Your Rights poster for additional information.

We comply with the United States Department of Labor's Pay Transparency provision.

PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Requirements at a Glance

Experience Level: Junior, Mid
Education: Bachelor's

Benefits

Health, Dental & Vision Coverage - Our health plans give you the flexibility to select the right coverage for you and eligible family members through a variety of plan options.
Easy to use 401(K) - Plan and invest for the future with a 401(k) via Guideline. Scale's 401(k) plan provides you an opportunity to defer compensation for your long-term savings.
Wellness Fund - We care about the physical, mental, and emotional wellbeing of all Scaliens. Our $100/month wellness stipend can be used for gym memberships, acupuncture, meditation apps, and so much more.
Virtual Social Activities - Being remote has not stopped us from hosting fun virtual events. From trivia night to candle making, we ensure employees are fostering connections & building strong relationships.
Learning & Development - We know how important career growth is for Scaliens, so we offer a $500/year L&D stipend to help support continued development throughout your journey.
Flexible hours allow you to work when you are most productive. You can work with your manager to best plan your daily work schedule.
Generous Paid Time Off - Enjoy time to travel or plan a staycation. We encourage employees to take time off to recharge and prevent burnout. We have a flexible PTO policy where each employee is afforded the flexibility to take planned time-off as needed.
Commuter Benefits - Set aside pre-tax dollars to use on qualified transportation expenses to help ease your commute.
Parental Leave - Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.

About the Company

Scale AI

Supplies AI training data and builds AI apps

Scale AI supplies the data that AI labs use to train and test their models, and it builds custom AI applications for companies and government agencies such as the Pentagon. It first made its name labeling camera and sensor data for self-driving car companies like Waymo, then worked with OpenAI on InstructGPT, the 2022 forerunner of ChatGPT. Freelancers, some of them doctors and lawyers, write, label, and grade examples through its Outlier platform, and labs pay Scale for this data and for tests of model quality. Clients pay Scale to build AI tools on their own data, and some of those tools run on classified military networks. Alexandr Wang and Lucy Guo founded Scale AI in 2016, and it is based in San Francisco.

Company size: 1,001-5,000
Company stage: Acquired
Total funding: $1.6B
Headquarters: San Francisco, CA
Founded: 2016

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