Associate Case Manager - Cancer Care

POSITION SUMMARY:

Under the supervision of the Manager of the Cancer Center Patient Navigator program, the Associate Case Manager for the Cancer Care Center is responsible for providing advocacy and case management services of the oncology patient, developing a service plan based on those identified needs, facilitating access to social service benefits and other internal and external resources, monitoring the patient’s progress, and advocating on behalf of the patient, when she/he is unable to do so for herself/himself.  Responsible for documentation in the electronic medical record and complying with all data entry, data integrity, and data tracking requirements for BMC and funding entity’s contract monitoring reports.  Participates in Patient Navigation Program Development on the local and national level.

Position: Associate Case Manager-NDR

Department: Cancer Care

Schedule: Full Time 40 Hours

JOB REQUIREMENTS

EDUCATION:

• Bachelor’s degree (or equivalent) required. Degree in social work, psychology or related human services field is highly preferred or Associates degree plus 3 years relevant experience.

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:

• Social Work or degree in Psychology or related field and/or certification as a Research Associate. preferred

EXPERIENCE:

• At least 1+ year of experience working in a health care setting required; preferably in an oncology setting.

KNOWLEDGE AND SKILLS:

• Knowledge of community, social, and health resources, particularly oncology -related resources.
• Empathic understanding of ill patients and skilled in performing multicultural needs assessments and developing concrete service plans.
• Expertise in establishing working relationships with patients, their family, professionals, and the community, including the ability to collaborate with a multidisciplinary health care team.
• Computer competency, inclusive of the ability to access and enter data.   Computer proficiency with Microsoft Office Products (Word, Excel, Access, Power Point) a must.
• Ability to work in a fast paced environment, inclusive of organizational skills, critical thinking, and problem solving abilities.
• Effective verbal, written, and interpersonal communication skills to facilitate interactions with various members of the health care team, patients, and their families.
• Bilingual or multi-lingual skills (beyond that of English) appropriate to the patient population served, is preferred.
• Demonstrated flexibility with client’s priorities, evolving needs, and goals.
• Sensitivity to ethnic, cultural, gender, and sexual orientation diversity; values; beliefs; and behaviors.
• Demonstrated critical thinking and problem solving ability.

ESSENTIAL RESPONSIBILITIES / DUTIES:

1) Clinical Responsibilities/Assessment:

• Reviews medical information and coordinates with the medical team to understand each patient’s treatment plan, unique needs and barriers to care.
• Provides advocacy and case management services for oncology patients (medical and social case management) under the supervision and direction of the Medical Case Manager  (or other qualified individual).
• Assesses patient and family to ascertain those emotional and social problems, and identifies barriers to care, and formulates plan
• Empowers patients by linking them to a broad range of services, including, but not limited to, oncology support services, social work, financial assistance, child-care, housing, food, financial entitlements, clothing, transportation food pantries, and appropriate community resources.
• Works with clinical staff to ensure the patient and family understand all preparations required for procedures.
• Proficient in extracting pertinent information from patients and appropriately reports patient symptoms or problems to clinical staff in a timely fashion
• Attends regularly scheduled multi-disciplinary disease and Tumor Board conferences.

2) Addressing Needs

• Understands the multitude of services required to provide a comprehensive treatment plan for each patient undergoing treatment for cancer.
• Oversees the scheduling of appointments, test and procedures according to disease algorithm including appointments with surgery, medical oncology, radiation oncology, radiology, genetic counseling, social work, psychology, nutrition, integrative medicine, palliative care, financial counseling, etc.
• Monitors patients’ progress via patient’s level of functioning, adherence to treatment plans, recovery/relapse process and/or service needs.
• Assists patients with medical insurance application process (guides prospective enrollees through completing application, obtaining documents, etc). Ensures that patients have and maintain medical insurance coverage for engagement in care.
• Provides education, counsels, and supports patients with regard to cancer care, treatment plan and survivorship.  Uses a variety of culturally, linguistically and educationally appropriate strategies, in a variety of settings. Coordinates with Interpreter Services, as needed.
• Develops an appointment calendar for each patient in collaboration with clinical team for use by patient and staff
• Consistently meets with patient and family/significant others throughout treatment to review treatment calendar and reinforce cancer support services.
• Works with medical records and the referring clinician to obtain all appropriate patient information.
• Facilitates the flow of information among patient, clinicians and other services.
• Interacts with all members of the clinical team to implement and facilitate the treatment plan.
• Oversees the implementation of each aspect of the patient’s treatment plan, including confirming that each test, consultation, treatment visit and support service is appropriately scheduled, and ensuring that all potential barriers are addressed including interpreter services, transportation, etc. have been arranged.
• Works collaboratively with the Cancer Support Programs and refers patients to appropriate support services, support groups and activities.
• Documents patient encounters, resource development efforts, and other interventions for each patient, including date, time, and signature in the electronic medical record.

3) Quality Assurance and Program Development:

• Develops and maintains quality improvement and outcome monitoring programs
• In collaboration with the IT department, develops monthly reports to Cancer Care Administration documenting clinic “no-show” rates.
• Complies with departmental, regulatory and contract requirements for documentation recording, and data collection, and submits department statistics and other records and reports within required time frames.
• Participates in the development of Standard Operating Procedures
• Participates in the preparation for Cancer Program’s accreditation site visit from the American College of Surgeons
• Participates in Grant writing, grant reporting, and in the preparation of program summaries
• Assists in the preparation of abstract and manuscript writing
• Coordinates and provides trainings for cancer patient navigators and care coordinators at community health centers
• Provides other administrative and special project assistance as required or assigned by Cancer Center Director
• Maintains competency in areas of responsibility by participating in quarterly educational sessions to ensure quality of care.
• Maintains strict protocols of all confidential or sensitive information
• Provides a link between the Cancer Care Center and other hospital departments.
• Adapts to changing departmental needs, including but not limited to, offering assistance to other team members, adjusting assignments, and other functions as determined by Administrative Director.
• Assists in orientation/training of new staff members and volunteers.
• Interfaces with all departments to ensure efficient and effective working relationships.
• Represents Navigation Services at local networking meetings.
• Initiates and maintains a positive relationship with community health centers
• Develops and maintains a comprehensive database of pertinent patient data; working in collaboration with the IT Department
• Prepares and presents Power Point presentations, for local and national conferences
• Collaborates with the Tumor Registry to ensure accuracy of patient information
• Develops and maintains strong relationships with the community and resources to ensure patient access, and represents BMC and the Cancer Care Center at Community Health Centers and Community Health Fairs.

4) Research

• Works closely with the Cancer Clinical Trials Office and Cancer Survivorship Program to ensure that patients are provided information about, and access to research studies and survivorship services and events.
• Obtains NIH Certification in the Protection of Human Subjects.
• Maintains Certification in the Protection of Human Subjects per BUMC IRB requirements of passing monthly training.
• Obtains and maintains ICH Good Clinical Practice Certification.
• Screens and recruits patients for cancer control clinical trials.
• Attends Research Conferences, as applicable.

5) Other Program Responsibilities:

• Performs other duties assigned or as necessary.
• Identifies system deficiencies and seeks to fill those gaps in collaboration with the Clinical Director.
• Actively participates in the BMC’s Cancer Survivorship Program, including co-facilitating support groups and other activities

6) Meets hospital-wide standards in the following areas:

• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and privacy
• Utilizes hospital’s cultural beliefs as the basis for decision making and to support the hospital’s mission and goals.
• Follows established hospital infection control and safety procedures
• Remains knowledgeable of and follows appropriate policies, procedures, and work standards, including but not limited to, policy regarding hours of work, absenteeism, and tardiness.
• Promotes a positive and collaborative work environment supportive of the hospital’s missions and goals.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job.  The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). IND123

Compensation Range:

$53,000.00- $77,000.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

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