Process Manager - O&T Governance

About The Clearing House: The Clearing House Payments Company L.L.C. is a bank-owned industry utility that shapes the payments landscape and provides infrastructure for safe, reliable, and efficient payments. We see an economy where everyone is connected and a future where modern payments make life easier. The Clearing House operates four payment systems: a high-value wire-transfer system (the CHIPS® network), the country’s first and largest instant payments system (the RTP® network), an automated clearinghouse network (the EPN® network), and a check image exchange network (the Image Exchange Network). TCH also operates a bank account number tokenization service, runs a payments association known as the TCH Payments Authority, and maintains the rules for private-sector check image exchange through its ECCHO® business line. 

Position Summary

The Operations & Technology (O&T) Administration team is responsible for the governance of the O&T portfolio, resource management, and financial management. The team oversees the Product Development Lifecycle (PDLC) and associated processes. To support these activities, the team utilizes several enterprise platforms, including:

• Clarity
• Jira
• Confluence
• Miro
• SharePoint Online
• Power Automate

Team members serve as subject matter experts (SMEs) and are responsible for governing, enhancing, and supporting the standards and processes associated with these tools.

The Process Manager will be a key member of the team, responsible for:

• Supporting governance across multiple O&T Agile teams.
• Championing adoption and optimization of the Clarity PPM platform across the organization.
• Maintaining and enhancing processes, procedures, and governance standards.
• Leveraging Scrum Master experience to support the organization's Agile transformation efforts.
• Partnering with Scrum Masters to develop and refine metrics, reporting packages, and performance measures.
• Identifying opportunities to simplify, standardize, and automate business processes.
• Developing and delivering training programs to drive tool and process adoption.

The Process Manager will also be responsible for producing and enhancing:

• Weekly portfolio status reporting
• Weekly metrics reporting
• Monthly portfolio review materials
• Quarterly portfolio review materials

Success in this role requires the ability to extract, analyze, consolidate, and automate data from multiple sources to support decision-making and executive reporting.

In addition, the Process Manager will oversee SharePoint Online document governance, including:

• Documentation retention and lifecycle management
• Audit, Risk, and Regulatory review support
• SharePoint site structure and organization
• Documentation review processes
• Audit request management
• Retention and deletion of expired documents across O&T Administration and Project sites

The ideal candidate is self-motivated, highly organized, detail-oriented, collaborative, and capable of managing multiple priorities in a fast-paced environment.

Qualifications

Required Experience

• 5+ years of experience with Jira and Confluence
• 5+ years managing technology projects and/or applications, preferably within a financial services organization
• 5+ years of experience with Clarity or a comparable project portfolio management (PPM) tool
• 3+ years of experience with SharePoint Online
• 2+ years of experience using AI productivity tools such as ChatGPT
• Experience with Agile methodologies, including Scrum and SAFe
• Advanced proficiency with Power BI
• Advanced proficiency with Power Automate

Preferred Certifications

• Certified Scrum Master (CSM)

Core Competencies

• Ability to identify and leverage emerging technologies to improve business processes
• Strong process improvement and optimization experience
• Ability to evaluate governance processes and identify bottlenecks and inefficiencies
• Experience implementing process changes with minimal business disruption
• Ability to develop training materials and deliver effective end-user training
• Strong project coordination and organizational skills
• Excellent written and verbal communication skills
• Ability to influence stakeholders and drive organizational adoption of change
• Strong relationship management and teamwork skills
• Strong analytical, troubleshooting, and problem-solving skills
• Advanced PowerPoint, Excel, and Visio skills

Preferred Qualifications

• Technology project governance experience
• Understanding of risk, compliance, and regulatory requirements within financial services
• Knowledge of System and Organization Controls (SOC) and related audits
• Process optimization and continuous improvement experience
• Operational excellence experience
• Ability to develop executive-level presentations and reporting solutions

Physical Demands and Work Environment: The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Travel may be required. Candidates will report to the office three days each week. Onsite work requirements may change at any time.