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PENN Entertainment

Operates casinos, racetracks, and online betting

Dual Rate Dealer

Food Service & HospitalityUpdated on Nov 12
Full-timeJoliet, IL, USAIn-person

About the Job

Requirements

  • Must be at least 21 years of age.
  • A high school diploma or GED equivalent is required.
  • At least 12 months of casino dealing experience is required.
  • Must understand and speak English.
  • Must have excellent guest service skills.
  • Must be able to perform the described physical duties, including frequent standing and walking, occasional sitting, reaching, stooping, kneeling, and crouching, and occasionally lifting or moving up to 50 pounds.
  • Must have the manual dexterity to operate all necessary equipment and the vision abilities required for the role, including close and distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

  • Provide a high level of customer service and promote a positive attitude to create an entertaining experience for guests and team members when acting as Dealer or Games Supervisor.
  • When acting as Dealer, open the assigned game table, count contents, verify the count against the closing list, inspect cards or dice, and sign off with a supervisor.
  • Deal games, pay out winnings, exchange currency for chips, and inform guests of game rules.
  • Change decks of cards or dice; inspect and mix cards.
  • Verify bank roll fills with the supervisor and Security personnel.
  • Protect the game, continuously inspect cards or dice, and ensure betting complies with game rules and minimums.
  • Close the game, sort cards, balance the rack, count chips, and sign off with the supervisor.
  • Maintain honesty and integrity in assigned games and control the pace of play.
  • Assist guests with questions about casino activities or refer them to appropriate personnel.
  • When acting as Games Supervisor, monitor all pit games in the assigned pit, with responsibility for no more than six tables.
  • Open and close table games in the assigned area and verify counts provided by the Dealer.
  • Inspect card decks before play.
  • Track and record player buy-ins, wins, losses, and bet amounts.
  • Monitor bets and payouts and correct them as needed.
  • Complete player rating cards.
  • Initiate and verify fills to tables.
  • Process player credit requests and extend credit to guests upon approval.
  • Investigate and resolve guest complaints or concerns in accordance with standard procedures.
  • Maintain awareness of game integrity and protection.
  • Counsel, motivate, and instruct assigned personnel in the proper performance of their duties.
  • Provide complimentary items to guests as requested in accordance with policies and procedures.

Desired Qualifications

  • Roulette experience is preferred.

About the Company

PENN Entertainment

Operates casinos, racetracks, and online betting

Penn Entertainment runs a nationwide network of casinos and racetracks and builds a strong online gaming and sports betting platform. It operates 42 casinos and racetracks across 19 states, alongside a digital sports betting and iGaming presence and sports media properties. Its products work by combining physical venues with online platforms so customers can bet, play casino games, or follow sports content across both in-person and digital channels, using a unified account and cross-channel experiences. Compared with competitors, the company differentiates itself with its large, diverse footprint and its omni‑channel approach that links land-based gaming, online wagering, and media partnerships into one ecosystem. The company’s goal is to lead the North American gaming industry by growing its community of players and expanding its integrated entertainment experiences across physical venues, online platforms, and media.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Wyomissing, PA
Founded
1972

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