Ritchie Bros.

Asset management and heavy equipment auctions

Customer Service Representative

Checkout & Customer ServiceConfirmed live in the last 24 hours

Full-timeTaunton, MA, USA$20 /hrIn-person

About the Job

Requirements

Previous work experience involving in-person customer interaction.
Experience using computers and the ability to learn new technology and software.
Excellent keyboarding skills for data entry.
Ability to maintain a positive attitude in high-pressure situations.
Ability to work as part of a team and assist wherever needed.

Responsibilities

Provide customer service and answer inquiries.
Process payments from successful bidders.
Perform other sale-day activities.
Organize keys and organize and file documents first by the internal coding system and then by lot number once the sale progresses to lot assignment.
Upload documents to the web for each sale.
Communicate with departments, teams, and customers who sign up equipment when documents such as LOLCs and purge documents are needed.
Provide customers with information about auxiliary services.
Ensure superior customer service is delivered to all customers.
Actively support the RB Unreserved Commitment to Safety by taking personal responsibility for the safety of oneself, the team, coworkers, and customers.

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Previous work experience where you worked in-person with customers.
Experience using computers, and able to learn to use new technology and software.
Excellent keyboarding skills for data entry.
A commitment to providing fantastic customer service.
Able to work well and maintain a positive attitude in high-pressure situations.
A friendly, outgoing, patient personality.
You thrive working as part of team, pitching in wherever you’re needed.

Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
Responsible for processing payments from successful bidders
Provide customers with information about auxiliary services.
Ensure that superior customer service is always delivered to all customers.
Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
Perform other duties as assigned.

Minimum Salary: $20.00

Maximum Salary: $20.00

About the Company

Ritchie Bros.

Asset management and heavy equipment auctions

Ritchie Bros. Auctioneers connects buyers and sellers of heavy machinery, trucks, and other assets through auctions and asset-management services. Its core products are live and online auctions plus disposition and asset-management solutions that help sellers convert surplus equipment into cash and help buyers find and bid on used equipment. The auction process works by listing assets for sale in catalogs and conducting bidding—historically unreserved auctions and now increasingly online platforms—so buyers can bid from anywhere and sellers can reach a global audience. The company differentiates itself with a long history of transparency and integrity, a global footprint across more than 20 countries, and a shift toward online auctions that expands access and efficiency for both sides of the market. The goal is to provide a trusted, scalable marketplace that maximizes recovery for asset owners while delivering broad, convenient access to buyers worldwide.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Westchester, IL
Founded: 1958

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