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Mercier Consultancy Group

Danish Speaking Video Streaming Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent Danish, spoken and written.
  • Professional proficiency in English.
  • A valid EU passport is mandatory.
  • Passion for the digital entertainment and video streaming industry.
  • Strong problem-solving skills and a tech-savvy mindset.
  • Ability to thrive in a fast-paced environment while maintaining a customer-centric attitude.

Responsibilities

  • Provide subscriber support for a streaming service via phone, chat, and email.
  • Troubleshoot technical issues related to video playback, device compatibility, and account access.
  • Assist customers with billing inquiries, subscription plan management, and personalized content recommendations.
  • Resolve streaming-related queries professionally and efficiently to maintain high customer satisfaction.
  • Promote new features and exclusive releases to the Danish audience as a brand ambassador for the streaming platform.
  • Document customer feedback to contribute to continuous improvement of the streaming service’s user interface.
  • Collaborate with cross-functional teams to escalate complex technical bugs affecting the streaming platform’s stability.

About the Company

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