IT Supervisor

Job Description

Your Role in the Story

As an IT Supervisor at LUURA, you ensure technology quietly powers everything we do, from the hotel running smoothly to the experiences our guests remember.

As our main on-site IT contact, you independently look after the daily operation, maintenance and performance of the hotel’s IT infrastructure, giving hands-on support to every department.

You work closely with our remote IT team abroad to resolve issues efficiently, keeping all system access, security procedures and IT operations aligned with corporate policies and standards.

Proactive, sharp and detail-minded, you keep our technology reliable and secure, so our people can focus on what matters most: delivering memorable guest experiences.

Key Responsibilities

• Independently run the daily operation, maintenance and performance of the hotel’s IT infrastructure and systems.
• Be the go-to IT person on site, giving every department prompt, friendly support.
• Maintain and troubleshoot computers, printers, networks, Wi-Fi, telecommunications and other IT equipment.
• Support our hotel systems, including the Property Management System (PMS), Point of Sale (POS) and related hospitality applications.
• Keep an eye on network performance, system reliability, cybersecurity and data protection.
• Work hand in hand with our remote IT team abroad, escalating complex issues and coordinating solutions.
• Work with external IT vendors and service providers on incidents, maintenance, upgrades and new deployments.
• Run regular system updates, backups, preventive maintenance and security checks.
• Manage user accounts, access permissions and approvals in line with corporate IT policies, together with the remote IT team.
• Keep IT asset inventories, access records and technical documentation accurate and up to date.
• Help install, implement and integrate approved new technologies and digital solutions.
• Guide and train colleagues so they get the most out of our IT systems.
• Respond quickly to urgent issues, putting guest experience and hotel operations first.
• Work with department heads and the remote IT team to improve efficiency and ensure compliance with LUURA standards and applicable regulations.

Qualifications

Who We’re Looking For

• A degree or diploma in Information Technology, Computer Science or a related field.
• 2–3 years’ experience in IT support or systems administration, ideally in hotels or hospitality.
• Hands-on experience with hospitality systems such as PMS and POS.
• Solid knowledge of networks, Wi-Fi, telecommunications and IT hardware.
• A good understanding of cybersecurity, backups and data protection (GDPR).
• You work independently, stay calm under pressure and solve problems fast.
• You explain technology simply and enjoy helping colleagues get the most out of it.
• Integrity and discretion with guest, employee and company information, in line with LUURA policies and data protection laws.
• Flexibility to respond to urgent issues outside regular hours when needed.
• Fluent English; Greek is a plus.
• You love hospitality and the role technology plays in great guest experiences.
• Eligible to work in the EU.

Additional Information

Perks You’ll Love

• Team rates at LUURA, Ennismore & Accor properties worldwide.
• Discounts at our restaurants, bars, and cafes.
• Access to art, cultural events & live music nights.
• Recognition that matters — from surprise gifts to team celebrations.
• Beautiful team spaces & comfortable accommodation (where applicable).

Ready to Dive In?

Bring your energy, your ideas, and your true self — and let’s create something unforgettable together.

📍 Apply now and start your journey with LUURA.