Clinic Service Representative - Endocrinology

Job Description

Clinic Service Representative - Henry Ford Health

Job Title

Clinic Service Representative

About the Department

Endocrinology focuses on the diagnosis and treatment of diabetes, thyroid disorders, osteopenia, osteoporosis, growth problems, metabolism disorders, menopause issues, and other conditions and diseases related to hormones. The Henry Ford Endocrinology staff will create a personalized care plan with you and your primary care doctor to manage your condition effectively.

Under general supervision, standard operating procedures for all patient registration activities including patient reception, face-to-face check-in and checkout, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups. Actively collaborates with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.

Requirements: Able to check in and check out patients, great customer service skills, and someone who has great phone etiquette.

From the Hiring manager: WHS experience preferred, front desk experience preferred, strong communication skills, organized, willing to travel, Epic experience a plus.

SHIFT DETAILS: Monday to Thursday7:30 a.m. to 5:30 p.m. Friday 7:30 a.m. to 4:30 p.m.

LOCATION: 3333 Spring Arbor Rd Suite 200 Jackson, MI 49203

STATUS: Full Time, 40 hours per week

Role Overview

As a Clinic Service Representative, you play a vital role in ensuring a seamless patient experience. You¿ll be the first point of contact for patients, managing registration, check-in/check-out, insurance verification, and financial discussions. Your work directly supports patients, medical staff, and clinic operations, contributing to a culture of service excellence.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Manage patient registration, check-in, and check-out processes with accuracy and efficiency.
• Verify insurance information and discuss general financial responsibilities with patients.
• Handle cash collections and reconcile patient charts.
• Assist with preregistration and patient discharge procedures.
• Provide exceptional customer service to patients, visitors, and clinic staff.
• Work collaboratively in a fast-paced environment, managing multiple tasks and interruptions.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and utilize computer systems.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Demonstrated ability to work with detailed information and multitask in a fast-paced environment.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and organized with a team-oriented mindset.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

What We Offer

At Henry Ford Health, you¿ll find opportunities for career growth, collaboration with passionate professionals, and the chance to contribute to mission-driven work. We foster a culture of continuous learning and innovation, empowering you to make a difference every day.

Join Our Team

Ready to make an impact? Apply now and be part of a team that¿s transforming healthcare.

Qualifications

High School Diploma or GED

Additional Information