Front Services Supervisor

Responsible for leading all Front Services operations to deliver exceptional guest experiences, maintain service excellence, manage staffing and departmental resources, and foster a high-performing team environment. Oversees daily operations, employee development, budgeting, scheduling, and interdepartmental collaboration while ensuring adherence to company standards and operational objectives.

• Ability to stand, walk, and sit for extended periods and move throughout indoor and outdoor work environments.
• Ability to bend, stoop, twist, crouch, climb stairs, lift and carry materials, and maneuver quickly in a fast-paced environment.
• Ability to operate automatic and manual transmission passenger vehicles safely and efficiently.
• Ability to work in varying weather conditions, extreme temperatures, and environments with airborne particles or fumes.
• Ability to respond to visual and auditory cues and communicate effectively in English.

ADDITIONAL REQUIREMENTS

• Bachelor's degree in Hospitality, Hotel Management, Business Administration, or a related field preferred.
• Minimum three years of supervisory or management experience in a hotel or hospitality environment preferred.
• Two to three years of customer service experience required; hospitality industry experience preferred.
• Strong leadership, organizational, planning, decision-making, and communication skills.
• Proficient in Microsoft Office applications, including Word and Excel.
• Ability to build effective working relationships and collaborate in a team environment.
• Flexible schedule with the ability to work any shift, including weekends and holidays.
• Professional and well-groomed appearance required.

• Lead, direct, and oversee all Front Services operations to ensure exceptional guest service and compliance with company policies and procedures.
• Maintain high service standards by monitoring operations, addressing guest needs, and fostering a culture of hospitality and professionalism.
• Manage departmental staffing, scheduling, labor costs, and operating expenses to support service goals and budget requirements.
• Develop, coach, evaluate, recognize, and discipline team members while promoting positive employee relations, engagement, and accountability.
• Provide leadership and direction by delegating responsibilities, empowering employees, setting performance expectations, and delivering constructive feedback.
• Plan, prioritize, and coordinate daily operations, projects, and resources to meet business objectives and evolving guest needs.
• Resolve employee and guest concerns professionally, exercising sound judgment, problem-solving skills, and conflict resolution techniques.
• Collaborate effectively with other departments to ensure seamless operations and a positive guest experience.
• Inspire and motivate team members to achieve performance goals, embrace change, and contribute to a teamwork-oriented environment.
• Support strategic initiatives, process improvements, and other duties or special projects as assigned.