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Accor

Global hotel management, franchising, loyalty programs

Assistant Director - Direction

Food & Beverage Operations ManagementConfirmed live in the last 24 hours
Full-timeDunkirk, FranceIn-person

About the Job

Requirements

  • Training in hospitality and restaurant management (BTS, licence, or hotel school) or equivalent experience.
  • At least 2 to 3 years of confirmed experience in hotel reception and/or restaurant operations, including a successful first experience managing a team.
  • Experience with or good knowledge of food and beverage operations (restaurant, bar, seminars) is an advantage.
  • Proficiency with a hotel property management system; Opera knowledge is a plus.
  • Good command of French and English.
  • Service orientation, hands-on leadership, and professional role-modeling.
  • Rigor, organization, autonomy, and ability to manage priorities and unexpected situations.
  • Numerical ability and interest in economic performance.

Responsibilities

  • Oversee reception operations, including guest welcome, check-in/check-out, arrivals and departures, and guest requests.
  • Prepare and monitor reception schedules, ensure compliance with labor legislation, and optimize labor costs.
  • Coordinate reception, housekeeping, and food and beverage teams to ensure smooth operations and room availability.
  • Check cleanliness and condition of rooms and common areas with the head housekeeper and cleaning provider.
  • Ensure compliance with ibis brand standards and internal procedures, including personal and property security, hygiene, and the safety register.
  • Oversee restaurant and bar operations, including breakfast, evening dining, room service, and seminar services.
  • Ensure compliance with brand standards, menus, and quality commitments across the food and beverage offering.
  • Ensure strict compliance with food hygiene and safety standards, including HACCP, the food safety management plan, traceability, and temperature records.
  • Monitor food and beverage performance indicators, including revenue, average check, capture rate, food costs, and labor costs.
  • Manage purchasing, supplier orders, and inventory with the head chef and restaurant manager.
  • Coordinate seminars and events, including breaks, lunches, and cocktails, with the sales team.
  • Help develop restaurant business among external and local customers.
  • Monitor guest satisfaction indicators and lead corrective action plans.
  • Handle guest complaints promptly, both in person and online.
  • Draft and monitor responses to guest reviews on Booking, Google, and TripAdvisor, and manage online reputation scores.
  • Contribute to occupancy and RevPAR optimization with hotel management and revenue management.
  • Monitor distribution channels, rate parity, and availability.
  • Manage local key accounts and develop the nearby customer base.
  • Supervise, train, and develop team members, including recruitment, onboarding, interviews, and cross-training.
  • Lead daily briefings and align teams around hotel objectives.
  • Participate in budget monitoring, including cost control, purchasing, inventory management, closing, and reporting.
  • Monitor invoicing, payments, and debtor management.
  • Represent hotel management and ensure continuity of operations in its absence.

Desired Qualifications

  • Experience with or good knowledge of food and beverage operations, including restaurant, bar, and seminars.
  • Knowledge of the Opera property management system.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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