Full-Time

Customer Success Manager

Mid-Market

Confirmed live in the last 24 hours

Shopmonkey

Shopmonkey

51-200 employees

Cloud-based management software for auto repair shops

Automotive & Transportation
Enterprise Software

Compensation Overview

$70k - $80kAnnually

+ Bonus + Equity

Mid, Senior

San Francisco, CA, USA + 1 more

More locations: Novato, CA, USA

Hybrid role with in-office expectations 2 days/week in Marin County, California.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Salesforce
Requirements
  • Have 3+ years of experience in a Customer Success role within SaaS or relevant CX experience
  • Team player willing to pick up and help others achieve shared goals
  • Being a proactive, motivated individual who takes ownership of tasks, seeks improvement opportunities, takes initiative, and works independently to achieve goals with minimal supervision.
  • Automotive Experience is a Plus
  • Ability to use Success and Revenue tooling (i.e. Vitally, Salesforce, etc)
  • Have a high EQ and demonstrable empathy. You are relentlessly customer-focused
  • Adapt while in an ever-growing team and customer base
  • Balance between thinking strategically with exceptional attention to detail and execution
  • Are self-directed, highly motivated to succeed, and maintain an 'always learning' posture
  • Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and fast-paced changes.
Responsibilities
  • Develop relationships with customers, understand how their shops run, and what makes their business successful
  • Manage and check-in proactively on a regular cadence to ensure customers maintain high NPS, are engaged, and have a high adoption of Shopmonkey’s offerings
  • Drive depth within your book of business, make strategic recommendations and a cadence of QBRs
  • Become a trusted advisor and advocate for customers’ stakeholders and executives
  • Partnering with Commercial leaders to drive value-add upsells, cross-sells, and successful renewals for both growth and maintain NRR
  • Remove adoption roadblocks by understanding challenges and recommending solutions, driving product value and stickiness
  • Become the voice of the customer, and represent customer use cases internally
  • Travel to customer location(s) for meetings with stakeholders and attend events/trade shows, as required

Shopmonkey provides a cloud-based software solution that helps auto repair shops manage their operations more efficiently. The platform includes features for handling jobs, estimates, purchase orders, and parts inventory, as well as tools for looking up Vehicle Identification Numbers (VINs) and ordering parts. It serves a variety of businesses in the automotive service industry, including tire shops, quick lube shops, heavy-duty truck repair shops, and auto detailing shops. Shopmonkey differentiates itself from competitors by offering a comprehensive suite of management tools that integrate with QuickBooks, allowing for seamless syncing of customer data, sales, and inventory. The goal of Shopmonkey is to help auto repair businesses work faster, smarter, and grow their operations by providing them with the necessary tools to improve efficiency and profitability.

Company Stage

Series C

Total Funding

$107M

Headquarters

San Jose, California

Founded

2016

Growth & Insights
Headcount

6 month growth

3%

1 year growth

7%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with AI-driven tools can offer predictive maintenance insights for repair shops.
  • Rising demand for contactless payments presents an opportunity to expand Shopmonkey's payment options.
  • Enhancing mobile app capabilities could improve customer engagement and streamline operations.

What critics are saying

  • Yelp's acquisition of RepairPal could increase competition in the auto repair software market.
  • ServiceUp's InstaPay feature may attract shops seeking faster payment processing solutions.
  • Growing IT infrastructure in the auto repair market could lead to more technologically advanced competitors.

What makes Shopmonkey unique

  • Shopmonkey integrates with QuickBooks, streamlining financial management for auto repair shops.
  • The platform offers digital inspection tools, enhancing transparency and efficiency in repair processes.
  • Shopmonkey provides comprehensive communication tools, facilitating seamless customer interaction via text and email.

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Benefits

Flexible scheduling

Health, dental, vision & wellness

Home office perks

401k

Equity

Flexible PTO

Career growth

Self development

Social & charity events