ASL Consulting

Global HR software and services provider

Technical Support Analyst

Customer SupportConfirmed live in the last 24 hours

Full-timeToronto, ON, CanadaNo salary listedRemote

About the Job

Requirements

At least 2 years of experience providing end-user application support.
An IT degree or diploma is required.
Knowledge of SQL is required.
Expertise in Microsoft Excel is required.
At least 1–2 years of experience with software deployment and updates is required.

Responsibilities

Provide technical support and assistance before and after implementation.
Deploy and update client builds as required.
Conduct remote software installations while communicating in English and, if possible, French.
Learn the ASL HR applications to diagnose the root cause of reported client issues.
Reproduce reported issues and work internally with development to identify solutions, test the solutions, and deploy them to clients.
Evaluate and test all software applications.
Ensure all escalated client concerns are resolved.
Liaise between clients, technical staff, and other management staff to ensure customer satisfaction.
Prepare client communications from time to time with support from the Implementation Lead.
Manage the internal bug tracking system.
Use JitBit Help Desk tools to research similar past problems and provide resolutions.
Suggest new or incremental development that may be useful to clients.
Use SQL queries or scripts when required.

Job Description

The Technical Support Team Lead position provides technical support and assistance pre and post implementation. The successful candidate will be required to deploy and update client builds as required. Conduct remote software installations while communicating in English and French if possible.

They will also be required to learn all ASL HR applications in order to probe and diagnose the exact root of reported client issues. They will be required to reproduce the issue and work internally with development to identify solutions, test the solution and deploy to the client(s). Evaluating / testing ALL software applications is a key function of the role. You will be responsible for ensuring that all escalated client concerns are resolved. You will liase between clients, technical and other management staff to ensure customer satisfaction as well as prepare client communication from time to time with the support of the Implementation Lead.

Possess excellent management and organizational skills and ability to work to deadlines independently or with your team as you will be responsible for managing the internal bug tracking system.

You will be required to use JitBit Help Desk tools to research similar problems from the past to provide resolution. Communicate effectively with internal/external clients at all levels (in English & French is possible.

You are expected to bring new ideas / suggestions for new/incremental development that would be useful to client in the future.

The position requires knowledge of SQL because from time to time SQL queries / scripts are required.

We're looking to add mature, industrious, energetic and analytical individuals to our team. Are you a team player, enthusiastic about learning, enjoy solving problems and want to make a technological difference in the lives of people?

We offer a flexible schedule, the ability to learn something new everyday;

A professional work environment;

On TTC route - no car required

Qualifications

At least 2 years of experience providing end user application support

IT degree or diploma

SQL knowledge

Expert in MS Excel

At least 1-2 years experience with software deployment and updates

Additional Information

Salary commensurate with experience

About the Company

ASL Consulting

Global HR software and services provider

ASL Consulting provides a global, integrated HR software and professional services platform that covers the entire employee lifecycle—from Talent Acquisition and Onboarding to Performance Management, Compensation, Succession, HRMS, Time & Attendance, Payroll, and Analytics. It uses a single, multi-module system that supports multiple languages, currencies, and country regulations, allowing organizations to manage HR across departments and geographies. It differentiates itself by addressing complex multinational needs beyond simple payroll, offering deep regulatory compliance and end-to-end HireToRetire capabilities plus implementation and optimization services. The goal is to help customers run HR operations efficiently and compliantly at scale with one system and built-in analytics.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Toronto, Canada
Founded: 1989

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