Full-Time
Technical Support Analyst
ASL Consulting
11-50 employees
Global HR software and services provider
No salary listed
Toronto, ON, Canada
Remote
Bachelor's
 Customer Experience & Support (1) |
|---|
Get referred to ASL Consulting
See people who can refer or advise you
- At least 2 years of experience providing end user application support
- IT degree or diploma
- SQL knowledge
- Expert in MS Excel
- At least 1-2 years experience with software deployment and updates
- Deploy and update client builds as required
- Conduct remote software installations
- Learn all ASL Human Resources applications to probe and diagnose the exact root of reported client issues
- Reproduce the issue and work internally with development to identify solutions, test the solution and deploy to the client(s)
- Evaluate and test all software applications
- Ensure that all escalated client concerns are resolved
- Liaise between clients, technical and other management staff to ensure customer satisfaction
- Prepare client communications from time to time with the support of the Implementation Lead
- Manage the internal bug tracking system
- Use JitBit Help Desk tools to research similar problems from the past to provide resolution
- Communicate effectively with internal/external clients at all levels (in English and French if possible)
- Bring new ideas/suggestions for new/incremental development that would be useful to the client in the future
- SQL queries/scripts are required
- French language ability is desired but not clearly required
- Experience with deploying and updating software in complex environments may be preferred
ASL Consulting provides global HR software and professional services that cover the entire employee lifecycle, from Talent Acquisition and Onboarding to Performance Management, Compensation, Succession, HRMS, Time & Attendance, Payroll, and Analytics. The system is an integrated, multi-module platform with modules for Applicant Tracking, Onboarding, Performance and Succession, Compensation Planning, HR data management, time tracking, payroll, and dashboards, designed to work across multiple languages, currencies, and country regulations. It targets complex multinational needs beyond basic payroll offerings by delivering a full HireToRetire platform plus professional services to implement and optimize the solution. Its goal is to help large and mid-sized organizations manage HR operations efficiently and compliantly at scale using a single end-to-end system with analytics.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Toronto, Canada
Founded
1989
Get referred to ASL Consulting
See people who can refer or advise you
Simplify's Take
What believers are saying
- ASL acquired SimpleHR on March 18, 2026, expanding SMB reach.
- ASL posted eight open roles in July 2026, signaling active sales and engineering hiring.
- ASL updated HRClarity on March 3, 2026, showing continued product investment.
What critics are saying
- March 2026 acquisition integration can distract engineering while SimpleHR customers demand continuity.
- HRClarity launched March 2025; Salesforce and Workday can outspend ASL on compliance.
- No disclosed funding, making a bad integration or churn wave existential.
What makes ASL Consulting unique
- ASL owns HRClarity and SimpleHR, spanning compliance and SMB HR workflows.
- SimpleHR adds on-premises and cloud deployment, unusual breadth for one vendor.
- ASL combines software with professional services, strengthening implementation and retention.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Remote Work Options
Flexible Work Hours
Health Insurance
Paid Vacation
Company News
ASL Enterprises has acquired SimpleHR, a Canadian HR software provider, to expand its capabilities in the small and medium-sized business market. Financial terms were not disclosed. SimpleHR offers on-premises and cloud-based HR management solutions focused on employee records management, HR administration and policy tracking for SMBs. The acquisition strengthens ASL's product portfolio and supports its North American and global expansion strategy. ASL plans to invest in upgrading the SimpleHR platform whilst maintaining the brand. The company will focus on enhancing technology infrastructure and expanding product capabilities. Tony Brown, Director of Special Projects at SimpleHR, said the acquisition presents significant opportunity to accelerate product development and market reach through ASL's infrastructure and professional services expertise.
We understand the challenges HR teams face in navigating regulatory changes and ensuring compliance — and HRClarity is here to make that process easier and more efficient