Full-Time
Technical Support Analyst
ASL Consulting
11-50 employees
No salary listed
Toronto, ON, Canada
Remote
 Customer Experience & Support (1) |
|---|
- At least 2 years of experience providing end user application support
- IT degree or diploma
- SQL knowledge
- Expert in MS Excel
- At least 1-2 years experience with software deployment and updates
- Deploy and update client builds as required
- Conduct remote software installations
- Learn all ASL Human Resources applications to probe and diagnose the exact root of reported client issues
- Reproduce the issue and work internally with development to identify solutions, test the solution and deploy to the client(s)
- Evaluate and test all software applications
- Ensure that all escalated client concerns are resolved
- Liaise between clients, technical and other management staff to ensure customer satisfaction
- Prepare client communications from time to time with the support of the Implementation Lead
- Manage the internal bug tracking system
- Use JitBit Help Desk tools to research similar problems from the past to provide resolution
- Communicate effectively with internal/external clients at all levels (in English and French if possible)
- Bring new ideas/suggestions for new/incremental development that would be useful to the client in the future
- SQL queries/scripts are required
- French language ability is desired but not clearly required
- Experience with deploying and updating software in complex environments may be preferred
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Toronto, Canada
Founded
1989
Simplify's Take
What believers are saying
- SimpleHR integration boosts North American SMB market penetration.
- Technology upgrades modernize SimpleHR for higher customer retention.
- Professional services enable cross-selling to SimpleHR's base since 2005.
What critics are saying
- SimpleHR migration fails, causing 25-40% churn to BambooHR in 6-12 months.
- HRClarity misses regulations, triggering customer audits in 12-18 months.
- Key SimpleHR talent exits, halting roadmap in 3-9 months.
What makes ASL Consulting unique
- ASL acquired SimpleHR in March 2026 to target SMB HR market.
- HRClarity streamlines HR compliance amid regulatory complexities.
- SimpleHR's on-premises/cloud solutions expand ASL's SMB portfolio.
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Your Connections
People at ASL Consulting who can refer or advise you
Benefits
Remote Work Options
Flexible Work Hours
Health Insurance
Paid Vacation
Company News
ASL Enterprises has acquired SimpleHR, a Canadian HR software provider, to expand its capabilities in the small and medium-sized business market. Financial terms were not disclosed. SimpleHR offers on-premises and cloud-based HR management solutions focused on employee records management, HR administration and policy tracking for SMBs. The acquisition strengthens ASL's product portfolio and supports its North American and global expansion strategy. ASL plans to invest in upgrading the SimpleHR platform whilst maintaining the brand. The company will focus on enhancing technology infrastructure and expanding product capabilities. Tony Brown, Director of Special Projects at SimpleHR, said the acquisition presents significant opportunity to accelerate product development and market reach through ASL's infrastructure and professional services expertise.
We understand the challenges HR teams face in navigating regulatory changes and ensuring compliance — and HRClarity is here to make that process easier and more efficient