JP Morgan Chase

Runs a consumer bank and an investment bank

Technology Support Lead Pre-Production Reliability

IT OperationsUpdated on Nov 7

Full-timeColumbus, OH, USANo salary listedIn-person

About the Job

Requirements

At least 5 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
Demonstrated experience using enterprise-authorized AI capabilities in production operations workflows, with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted incident recommendations before taking action, escalate when uncertain, and ensure outcomes meet operational, security, and auditability expectations.
Experience managing applications or infrastructure in a large-scale technology environment, both on premises and in public cloud.
Proficiency in observability and monitoring tools and techniques.
Experience executing processes within the Information Technology Infrastructure Library (ITIL) framework.

Responsibilities

Lead teams of technologists providing end-to-end application or infrastructure service delivery for the firm's successful business operations.
Lead adoption of enterprise-authorized AI capabilities in the work environment to improve incident triage speed and consistency, including synthesizing operational signals into prioritized actions, with human-in-the-loop validation and appropriate handling of sensitive data.
Execute policies and procedures that ensure operational stability and availability, and lead incident, problem, and change management in support of full-stack technology systems, applications, or infrastructure.
Monitor production environments for anomalies, address issues, drive the evolution of standard observability tool usage, and escalate and communicate issues and solutions to business and technology stakeholders through incident resolution and service restoration.
Apply reuse-first, AI-assisted practices across incident, problem, and change routines to identify recurring interruption patterns and validate remediation actions aligned with resiliency and security expectations.

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead within Consumer & Community Banking - Environment Experience team, you will play a key role in ensuring pre-production readiness across our large-scale financial platforms. You will coordinate database stand-in testing (including FDIC-related activities), provide test environment guidelines and consulting to support environment selection, and deliver tracking/reporting for mainframe test environment, batch cycle schedules. In addition, you will partner with engineering and stakeholder teams to plan, maintain, and publish enterprise change schedules, while supporting customer test account reservations and promoting strong Test Data Management practices across environments

Job responsibilities

Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.
Execute policies and procedures that ensure operational stability and availability and lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Monitor production environments for anomalies, address issues, drive evolution of utilization of standard observability tools, and escalate and communicate issues and solutions to business and technology stakeholders through incident resolution and service restoration
Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.

Required qualifications, capabilities, and skills

5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations.
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Proficient in observability and monitoring tools and techniques
Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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