Maintenance Controls Technician

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

This role reports to the Manager of Facilities. The Maintenance Controls Technician provides support to the Operations, Engineering & Maintenance Department by applying predictive and preventive maintenance procedures for all critical production equipment in the facility.  This position analyzes, troubleshoots, and communicates maintenance problems/concerns in the following areas: electrical, mechanical, plumbing, air compression, and HVAC relating to the equipment in the facility.  The Maintenance Controls Technician works with general supervision and will interact with a supervisor several times per week, perhaps daily, to receive guidance and feedback. Many non-routine activities will require a supervisor’s advance approval.

You Will:

• Equipment Maintenance – Assist with or perform independently corrective, preventive and planned maintenance activities on production-related equipment. 

• Troubleshoot and improve highly complex motion controls systems.

• Troubleshoot and improve highly complex electro-mechanical systems.

• Facility Cleanliness / Safety – Ensure the primary work areas are organized, neat and clean both during and upon completion of maintenance related activities.  Adhere to 5S principles.  Identify and act immediately regarding any safety hazards, spills, etc., to avoid the risk of accidents.  Use safe lifting techniques and operate power equipment in a safe manner.  Abide by all stated regulations while performing work.  Understands and complies with all hazardous energy policies and procedures including lock-out/tag-out.  

• Provide commissioning support for machine and system installations and start up Record Keeping -- Perform necessary data entry (i.e., work order tracking/filing) and keep current tools and documents updated as necessary (i.e., Safety Data Sheets).  Maintain records using appropriate software (i.e. MaintainX) to ensure accountability of time, parts and repairs.

• Identify facilities issues and develop an ongoing strategy to chart trends and take appropriate remedial action from a predictive maintenance approach.

• Communicate to management all issues that could result in safety risks or those that might cause loss to Hims or its associates.

• Work as directed in all areas of the facility to maintain safety and health standards.

• Perform calibration and testing procedures on equipment to ensure accurate operation and compliance with quality standards.

• Respond promptly to equipment breakdowns, emergencies, and production interruptions to minimize downtime.

• Work closely with production personnel to coordinate repairs and minimize disruptions to the production/fulfillment processes.

• Identify opportunities for process optimization, efficiency improvements, and cost savings related to equipment maintenance and operation.

• Participate in cross-functional teams to implement improvement projects and contribute to the continuous improvement culture within the organization.

• Stay updated with industry trends, technological advancements, and best practices related to general equipment maintenance.

You Have:

• Must be at least 18 years of age and present state-required proof of age documents.

• High school diploma or equivalent GED required.

• Must be able to safely lift and carry items weighing up to 50 pounds, either in conjunction with his or her regular responsibilities or those assigned in other areas as directed.

• Use of business computer systems and applications—specifically, Microsoft Word, Excel, and Project Management

• Ability to troubleshoot problems with machinery without supervision or direction.

• Ability to document predictive/preventive maintenance charts, technical data and other data; interpret data and provide relevant input for process improvement.

• Ability to communicate effectively with others using spoken and written English (Bilingual in Spanish preferred)

• Must be able to bend, stoop, reach overhead with arms and hands and climb ladders; must be able to climb stairs up to three flights and not be afraid of heights utilizing scissor or bucket lifts.

• Ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization.

• Possess the learning capacity to receive and apply cross-functional training; willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives.

• Ability to comprehend and adhere to all Hims Inc. policies and procedures including, but not limited to, those related to attendance and scheduling requirements, honesty and integrity, confidentiality, safety, and conflicts of interest.

• 5+ years experience in maintenance, facilities, or field with related skills.

• Demonstrated ability to troubleshoot, maintain, and operate advance technical equipment in a related industry.

• 3+ years with electro-mechancial control systems

• Have knowledge of and experience with CMMS systems

• Ability to travel to other sites as needed.

Preferred Qualifications: 

• Formal training or certification through an accredited institution in at least one of the following areas: electrical, mechanical, motion control or PLC systems

• 5+ years previous maintenance experience in a procutions facility or with equipment mentioned above. 

• 5+ years of electrical knowledge and electronic principles

• Formal training and work with robotic systems

• Advanced degree/training in engineering, maintenance, or other related field

• Advanced formal training in lean or six sigma

• Experience with pharmacy fulfillment equipment.

Our Benefits (there are more but here are some highlights):

• Competitive salary & comprehensive health benefits including medical, dental & vision

Conditions of Employment: 

• This position will require working with Hazardous Drugs (HD) and would require that Personal Protective Equipment (PPE) be worn for the length of working with these drugs. These items would include gloves, respiratory protection, gown and other items as required.

• This position requires medical approval to wear respiratory protection in the form of negative or positive pressure respirators, including N95, full face respirator, SCBA, or Powered Air Purifying Respirator (PAPR).

• Physical exertion required. Including, but not limited to, walking up to 50% of the time, standing up to 100% of the time, squatting and bending up to 20% of the time and lifting up to 80% of the time for up to a twelve hour shift. Must be able to lift up to 50lbs.

• Due to the risk of reproductive capability in handling or compounding certain Hazardous Drugs (HD) associates must be willing to confirm that they understand the potential risks (teratogenicity, carcinogenicity and reproductive effects) of handling hazardous drugs.

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.