Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP Field Service Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
-6–8 years of experience in SAP Q2C / OTC, with hands-on exposure to Proaxia solutions.
-Manage incidents, problems, and change requests related to Proaxia-enabled order processing, logistics, and Q2C extensions within SLA timelines.
-Support Proaxia functionalities integrated with SAP SD/Q2C processes, ensuring stable and compliant business operations.
-Analyze and resolve production issues related to Proaxia configurations, enhancements, and integration touchpoints.
-Perform root cause analysis (RCA) for recurring Proaxia-related issues and coordinate permanent fixes.
-Support integration between Proaxia and core SAP modules (SD, Logistics, TM, FI as applicable).
-Assist in minor enhancements, testing, and validation of changes impacting Proaxia-driven Q2C processes.
-Support release, deployment, and cutover activities for Proaxia components with minimal business disruption.
-Maintain process documentation, SOPs, runbooks, and knowledge articles for Proaxia AMS support.
-Experience working in AMS / Production Support environments with SLA-driven delivery.
-Strong understanding of order-to-cash and logistics business processes.
-Experience supporting global users and business stakeholders.


Professional & Technical Skills:
-Strong functional knowledge of Q2C processes supported or extended using Proaxia.
-Hands-on experience with Proaxia configuration, issue analysis, and integration troubleshooting.
-Understanding of SAP SD and Logistics integration in Proaxia-enabled scenarios.
-Proficiency in incident management, RCA, testing, and documentation in an AMS setup.
-Good analytical, communication, and stakeholder management skills.


Additional Information:
- This position is based out of Bangalore from client location
- Bachelor s degree in Commerce, Business, Engineering, Supply Chain, or Information Technology.



15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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