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Sutherland

Global BPO providing customer lifecycle management

Lead – SD Management

Corporate & Technical TrainingConfirmed live in the last 24 hours
Full-timeMakati, Metro Manila, PhilippinesNo salary listedRemote

About the Job

Requirements

  • Excellent data mining skills.
  • Ability to evaluate business implications beyond the traditional role.
  • Ability to interpret data, identify trends, and recommend improvements.
  • Ability to communicate clearly, constructively, and professionally in verbal and written form.
  • Demonstrated leadership skills to lead improvements and resolve issues.

Responsibilities

  • Create and facilitate huddle sessions to equip staff with fundamental skills and knowledge.
  • Conduct BQ/remedial training for employees in nesting and floor interventions for BQ teams.
  • Establish and maintain communication with clients and/or team members, understand their needs, resolve issues, and meet expectations.
  • Deliver new-hire training and provide a strong learning experience that equips new hires with the relevant skills to meet production goals starting in the first month after nesting.
  • Partner with the quality and training manager to identify skill and knowledge gaps contributing to unstable performance trends.
  • Work with the training manager to prepare training content for BQ interventions and deliver learning through the update management process and new launches.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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