Fire & Ice Attendant

GENERAL PURPOSE:

The Seasonal Ice Rink Attendant is responsible for creating a safe, clean, welcoming, and enjoyable experience for visitors at the Fire and Ice Depot District. This position performs a variety of customer service and facility operations duties, including admission, skate rental, concession operations, cleaning, safety monitoring, and general rink support. Employees may rotate between assigned duties based on staffing levels, visitor needs, and facility operations.

SUPERVISION RECEIVED: Works under the supervision of the Parks and Programs Coordinator

SUPERVISION EXERCISED:
none.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Ice Rink Operations

• Provide information on amenities, policies, and emergency procedures.
• Perform daily cleaning duties including trash removal, restroom maintenance, and general facility upkeep.
• Monitor public skating areas, warming areas, restrooms, concessions, and surrounding facility grounds.
• Assist in setting up and maintaining rink equipment such as chairs, signage, and rink safety barriers.
• Support special events, programs, and recreational activities hosted by City of Howell.

Admissions, Skate Rentals, & Concessions

• Operate the admission, skate rental, and concession areas as assigned based on facility operations and staffing needs.
• Collect admission and skate rental fees in accordance with established City rates and procedures.
• Verify admission passes, tickets and residency when applicable.
• Operate the point-of-sale system and process credit/debit transactions.
• Assist visitors with skate rentals, including fitting skates and assisting with proper sizing.
• Inspect returned skates and equipment for damage or maintenance needs.
• Clean, sanitize, organize, and properly store rental skates and equipment.
• Prepare and serve snacks and beverages in accordance with established procedures.
• Maintain cleanliness and organization of the admission, skate rental, and concession area.
• Monitor inventory of concession products and rental equipment and report shortages or issues to the supervisor.
• Follow all applicable health, safety, and sanitation requirements.
• Rotate between admission, skate rental, and concession responsibilities as directed by the supervisor and as staffing and facility needs require.

Other

• Support basic snow removal needs such as shoveling and debris removal.
• Assist with opening and closing procedures for the rink.
• Perform other duties as assigned by supervisors.

DESIRED MINIMUM QUALIFICATIONS

• Must be at least 17 years old.
• Previous customer service experience preferred.
• Ability to learn and operate a point-of-sale (POS) system.
• Strong communication and problem-solving skills.
• CPR and First Aid certification preferred (or willingness to obtain upon hire).
• Ability to remain alert, responsible, and friendly in an outdoor, fast-paced environment.
• Willingness to work weekends, holidays, and flexible shifts. Hours will vary. 
• Comfortable working outdoors in a variety of weather conditions.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to stand and walk for extended periods of time, use hands and fingers to operate equipment and handle materials, and reach with hands and arms. The employee must be able to communicate effectively with visitors and coworkers and must be able to see and hear in order to monitor facility conditions and respond to safety concerns. The employee may occasionally be required to climb, balance, stoop, kneel, crouch, push, pull, and lift or move equipment and supplies weighing up to 50 pounds. The employee may be required to work on or around ice surfaces and in cold temperatures for extended periods of time.

WORK ENVIRONMENT:
The City of Howell is a drug-free workplace. This position requires working in inclement weather conditions. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

SELECTION GUIDELINES:

A formal application, a rating of education and experience, an oral interview, a reference check, a physical exam that includes a drug screening, and job-related tests may be required.