Executive Housekeeper

As Executive Housekeeper, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. 

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Duties and Responsibilities 

As Executive Housekeeper, I will assume full responsibility for the efficient operation of the Housekeeping department to provide exceptional products and services within brand operating standards.  

The duties and responsibilities will include: 

• Report directly to the Director of Rooms, taking full responsibility for the overall management, organisation and performance of the Housekeeping Department.

• Lead, manage and develop the Housekeeping team, including Housekeeping Supervisors, ensuring clear responsibilities, effective communication and consistent operational standards.

• Oversee the daily operations of the Housekeeping Department, ensuring all guest rooms, suites, residences and public areas are maintained to the highest standards of cleanliness, presentation and maintenance.

• Coordinate and supervise the outsourced housekeeping workforce, working closely with the external service provider to ensure staffing levels, productivity, service standards and contractual obligations are consistently met.

• Act as the main point of contact between the hotel and the outsourcing company, monitoring performance, addressing operational challenges and ensuring compliance with agreed service levels and hotel expectations.

• Work closely with the Front Office Manager and other operational departments to coordinate room availability, arrivals, departures, VIP amenities, special requests and room priorities.

• Establish and implement effective room inspection procedures, ensuring regular quality checks are conducted by the Executive Housekeeper and Housekeeping Supervisors.

• Ensure all rooms are released on time and according to the hotel's standards, maintaining effective communication with Front Office regarding room status and priorities.

• Monitor and control the use of housekeeping supplies, amenities, linen, uniforms and operating equipment, ensuring appropriate stock levels and cost-effective purchasing practices.

• Manage departmental budgets, payroll costs, productivity, inventory and operating expenses, ensuring all financial targets are achieved.

• Work closely with the Engineering Department to ensure timely reporting and resolution of maintenance issues, preventive maintenance requirements and room defects.

• Ensure that all cleaning procedures, hygiene standards, health and safety regulations and chemical handling protocols are properly implemented and followed by both hotel Hosts and outsourced personnel.

• Recruit, train, coach and develop Housekeeping Supervisors and internal Hosts, fostering a culture of accountability, teamwork, attention to detail and continuous improvement.

• Conduct regular departmental meetings and briefings, ensuring clear communication of operational priorities, guest feedback, quality standards and business objectives.

• Monitor guest feedback and satisfaction scores, identifying areas for improvement and implementing corrective action plans where necessary.

• Ensure effective management of lost and found procedures, guest laundry, linen circulation and other housekeeping-related services.

• Collaborate with the Director of Rooms on departmental strategies, operational improvements, budgeting, staffing requirements and long-term planning.

• Ensure that all departmental operations comply with hotel policies, brand standards, legal and statutory requirements, security protocols and sustainability initiatives.

• Promote the Six Senses philosophy by integrating sustainability, responsible resource consumption and regenerative practices into daily housekeeping operations.

Qualifications

To execute the position of Executive Housekeeper, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following: 

• Possess a High School Diploma or equivalent, plus a minimum of five years of housekeeping experience, preferably in a luxury hotel of similar size and complexity, including supervisory or management experience.

• A Bachelor's degree in Hospitality, Hotel or Business Management is preferred.

• Strong knowledge of housekeeping operations, room inspections, laundry, linen management, inventory control and cleaning procedures.

• Fluent in English; Italian is highly preferred. Additional languages are an advantage.

• Proficiency in Microsoft Office and hotel management systems.

• Must possess the legal right to work in Italy and hold any necessary work permits or authorisations, where applicable.

The above is intended to provide an overview of the role and responsibilities for a Executive Housekeeper at Six Senses Rome. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Rome is an equal opportunity employer. This policy applies to all terms and conditions of employment.