Full-Time

Support Service Coordinator

Posted on 5/3/2024

Pax8

Pax8

1,001-5,000 employees

Cloud marketplace with automated provisioning


Mid

Remote in USA

Required Skills
Communications
Requirements
  • At least one (1) year of related experience
  • Strong working knowledge of the ITIL Framework and its application to service management
  • Knowledge of ServiceNow preferred
  • Strong analytical skills with the ability to uncover inefficiencies and revamp processes
  • Ability to spot trends and areas of opportunity, and report that data to appropriate stakeholders
  • Highly organized, detail-oriented, with the ability to prioritize and multitask
  • Strong communication skills and the ability to collaborate with internal and external teams
  • Experience learning and navigating within a high-growth and fast-paced environment
  • Ability to take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Ability to build formal and informal relationship networks inside and outside the organization
  • Ability to consistently achieve results, even under tough circumstances
  • Ability to actively seek new ways to grow and be challenged using both formal and informal development challenges
  • Ability to plan and prioritize work to meet commitments aligned with organizational goals
  • B.A./B.S. in related field or equivalent work experience
Responsibilities
  • Triage, Dispatch, and Service Review
  • Ticket and Service Management
  • Reporting

Pax8 offers a cloud marketplace that streamlines the procurement, sale, and management of cloud solutions, featuring consolidated billing, automated provisioning, and PSA integrations. The platform is supported by educational resources and responsive support, aiming to modernize the channel's cloud journey.

Company Stage

N/A

Total Funding

$395.5M

Headquarters

Greenwood Village, Colorado

Founded

2011

Growth & Insights
Headcount

6 month growth

5%

1 year growth

23%

2 year growth

71%

Benefits

Medical, dental, and vision (most plans covered at 100%)

Employee Assistance Program

Paid holidays and Extended Holiday Program

Flexible vacation and paid sick time

Military, parental, and family care leave

401(k) with company match

Bonus program

Employer-paid life insurance, short-term, and long-term disability

Home-office allowance

Transportation benefits

Pet adoption reimbursement