Igloo Attendants - Seasonal Event Staff

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$15.00 - $30.00 Hourly

Starting Pay:

$20.00 Hourly

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

Igloo Attendants are responsible for managing private igloo reservations and ensuring guests receive a welcoming and organized rental experience. This position oversees guest check-in, reservation verification, session scheduling, amenity preparation, and turnover between rental periods.

Rental Schedule: Igloo rentals will operate on the following 90-minute reservation schedule:

• Session 1: 5:00 PM–6:30 PM
• Session 2: 7:00 PM–8:30 PM

***Attendants must ensure each igloo is properly reset and ready before the next reservation begins.

Essential Functions

• Verify guest reservations, booking times, and party sizes.
• Direct guests to their assigned igloo upon arrival.
• Prepare igloos for upcoming reservations, ensuring furniture, amenities, and designated supplies are properly arranged.
• Coordinate food voucher distribution and follow established procedures for adult beverage service.
• Inspect igloos before the first reservation and the second rental session.
• Monitor the condition of furniture, lighting, heaters, and other equipment.
• Enforce scheduled rental periods and coordinate timely guest turnover.
• Communicate with guests regarding rental expectations, time limits, and available amenities.

• Report maintenance concerns, damaged equipment, or safety issues to the Event Lead.

• Ensure heaters and electrical equipment are operated in accordance with approved safety procedures.

Minimum Qualifications

• Previous hospitality, guest services, or event experience.
• Strong organizational and customer service skills.
• Ability to manage reservations and maintain accurate records.
• Comfortable communicating rental policies and addressing guest questions.

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit. PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Financial Disclosure

This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law. The initial financial disclosure must be submitted within 30 days of hire.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER