Room Attendant

Job Description

We are seeking a dedicated and friendly Room Attendant to join our team at our luxurious resort in Phu Quoc, Vietnam. As a Room Attendant, you will play a crucial role in ensuring our guests have a comfortable and memorable stay by maintaining the highest standards of cleanliness and presentation in our guest rooms and public areas.

• Clean and tidy guest rooms, including making beds, dusting surfaces, vacuuming carpets, and mopping floors
• Replenish guest amenities, such as toiletries, towels, and minibar items
• Ensure all rooms meet our exacting standards before guest check-in
• Respond promptly and courteously to guest requests and concerns
• Report any maintenance issues or lost property to the appropriate department
• Maintain the cleanliness and organisation of housekeeping storage areas
• Adhere to all health and safety guidelines, including proper handling of cleaning chemicals
• Collaborate with other departments to ensure seamless guest experiences
• Assist in deep cleaning projects and special requests as needed

Qualifications

• Strong passion for the hospitality industry and commitment to guest satisfaction
• Excellent attention to detail and high standards of cleanliness
• Basic English language skills for communicating with guests and colleagues
• Outstanding interpersonal and communication abilities
• Team player with a positive attitude and willingness to assist others
• Flexibility to work varying shifts, including weekends and public holidays
• Physical stamina to perform cleaning tasks and make beds throughout the day
• Ability to remain calm and courteous in all situations
• Time management skills and efficiency in completing tasks
• Knowledge of cleaning products and procedures (training will be provided)
• Previous experience in housekeeping or a similar role is advantageous but not required
• Ability to maintain confidentiality and respect guests' privacy at all times

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.