Full-Time

SMS Implementation Consultant

Confirmed live in the last 24 hours

Klaviyo

Klaviyo

1,001-5,000 employees

Marketing automation for e-commerce businesses

Consumer Software
Consumer Goods

Compensation Overview

$88k - $132kAnnually

+ Variable Compensation

Junior, Mid

Boston, MA, USA

Category
Project Management
Strategy Development
Business & Strategy
Requirements
  • 2+ years SaaS implementation experience
  • A professional with proven expertise in establishing trusted customer relationships across multiple stakeholders on global teams, building partnerships with internal and external teams to drive creative solutions
  • Well-informed and continuously learning about the evolving martech landscape, surrounding technologies, with an ability to appropriately position Klaviyo value propositions to complex customers.
  • Experienced with Martech solutions leveraging best practices across Email, SMS with a keen understanding of how to leverage a CDP for advance use cases
  • An excellent communicator through a variety of channels, demonstrating strong written and verbal skills, and the ability to work effectively represent marketing needs across a variety of audiences (project managers, marketing leads, developers, etc.)
  • A strong project manager with a track record of independently driving outcomes on time
  • Collaborates with a positive attitude, curiosity, and eagerness to learn, who thrives in a quickly changing environment.
Responsibilities
  • Effectively implement new SMS customers, leading them through platform migration, executing on customer use cases and key milestones to fast-track value.
  • Lead the implementation phase for SMS customers including managing project scope, budget, plan, resources, and timeline.
  • Build strong stakeholder relationships through effective communication with internal and external stakeholders.
  • Successfully complete projects by providing visibility into risk and driving accountability to reach customer goals.
  • Provide both strategic and technical best practices in building Klaviyo solutions for customers unique requirements.
  • Understand each customer’s existing tech stack and make best practice recommendations for their integration with Klaviyo.
  • Apply a core understanding of API and Webhook functionality to help customers achieve key customer use cases utilizing the Klaviyo platform.
  • Monitor implementation health across your book of business to ensure we are fast-tracking value and setting customers up for long term success.
  • Work closely and proactively with the full Account Team including Solutions Architects, Sales, Customer Success Managers, Deliverability Strategists, and Support in order to drive the implementation, advocate for customers, and achieve customer goals.
  • Regularly update tools and systems without management reminders (project status, risks, timesheets, etc.)

Klaviyo provides marketing automation and customer data management tools specifically designed for e-commerce businesses. Their platform allows companies to collect, store, and analyze customer data, which helps in creating personalized marketing campaigns. Businesses can use Klaviyo to implement automated marketing strategies such as email and SMS campaigns, as well as personalized product recommendations, which are essential for enhancing customer engagement and loyalty. Unlike many competitors, Klaviyo focuses on integrating seamlessly with various e-commerce tools, making it easier for businesses to leverage customer insights. The company's goal is to empower e-commerce businesses to build stronger relationships with their customers through data-driven marketing, ultimately driving growth and retention.

Company Stage

IPO

Total Funding

$757.3M

Headquarters

Boston, Massachusetts

Founded

2012

Growth & Insights
Headcount

6 month growth

6%

1 year growth

23%

2 year growth

45%
Simplify Jobs

Simplify's Take

What believers are saying

  • Klaviyo's partnership with TikTok enhances social media marketing capabilities.
  • The expansion of Klaviyo's AI suite positions it as a leader in AI-driven marketing.
  • Increased demand for personalized marketing solutions drives growth for Klaviyo.

What critics are saying

  • Increased competition from AI-driven platforms like Mailchimp could erode market share.
  • Reliance on Shopify's ecosystem poses risks if Shopify develops competing solutions.
  • Recent stock dip post-IPO may lead to investor pressure for short-term gains.

What makes Klaviyo unique

  • Klaviyo integrates AI to enhance email marketing with advanced features.
  • The platform offers seamless integration with e-commerce tools for personalized marketing.
  • Klaviyo's subscription model provides scalable marketing solutions for growing businesses.

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