Full-Time

SMS Implementation Consultant

Confirmed live in the last 24 hours

Klaviyo

Klaviyo

1,001-5,000 employees

Marketing automation and customer data management

Data & Analytics
Consumer Software
Consumer Goods

Compensation Overview

$88k - $132kAnnually

Junior, Mid

Boston, MA, USA

Category
Project Management
Strategy Development
Business & Strategy
Requirements
  • 2+ years SaaS implementation experience
  • A professional with proven expertise in establishing trusted customer relationships across multiple stakeholders on global teams, building partnerships with internal and external teams to drive creative solutions
  • Well-informed and continuously learning about the evolving martech landscape, surrounding technologies, with an ability to appropriately position Klaviyo value propositions to complex customers.
  • Experienced with Martech solutions leveraging best practices across Email, SMS with a keen understanding of how to leverage a CDP for advance use cases
  • An excellent communicator through a variety of channels, demonstrating strong written and verbal skills, and the ability to work effectively represent marketing needs across a variety of audiences (project managers, marketing leads, developers, etc.)
  • A strong project manager with a track record of independently driving outcomes on time
  • Collaborates with a positive attitude, curiosity, and eagerness to learn, who thrives in a quickly changing environment.
Responsibilities
  • Effectively implement new SMS customers, leading them through platform migration, executing on customer use cases and key milestones to fast-track value.
  • Lead the implementation phase for SMS customers including managing project scope, budget, plan, resources, and timeline.
  • Build strong stakeholder relationships through effective communication with internal and external stakeholders.
  • Successfully complete projects by providing visibility into risk and driving accountability to reach customer goals.
  • Provide both strategic and technical best practices in building Klaviyo solutions for customers unique requirements.
  • Understand each customer’s existing tech stack and make best practice recommendations for their integration with Klaviyo.
  • Apply a core understanding of API and Webhook functionality to help customers achieve key customer use cases utilizing the Klaviyo platform.
  • Monitor implementation health across your book of business to ensure we are fast-tracking value and setting customers up for long term success.
  • Work closely and proactively with the full Account Team including Solutions Architects, Sales, Customer Success Managers, Deliverability Strategists, and Support in order to drive the implementation, advocate for customers, and achieve customer goals.
  • Regularly update tools and systems without management reminders (project status, risks, timesheets, etc.)

Klaviyo provides marketing automation and customer data management tools specifically designed for e-commerce businesses. Their platform allows companies to collect, store, and analyze customer information, which helps in creating personalized marketing campaigns. Businesses can use Klaviyo to implement various marketing automations, including email marketing, SMS campaigns, and tailored product recommendations, which are essential for enhancing customer engagement and loyalty. Unlike many competitors, Klaviyo operates on a subscription-based model, offering tiered access to its features based on the number of contacts and service level, ensuring that businesses can scale their marketing efforts as they grow. The goal of Klaviyo is to empower e-commerce companies to build stronger relationships with their customers through data-driven strategies.

Company Stage

IPO

Total Funding

$757.3M

Headquarters

Boston, Massachusetts

Founded

2012

Growth & Insights
Headcount

6 month growth

3%

1 year growth

20%

2 year growth

41%
Simplify Jobs

Simplify's Take

What believers are saying

  • Klaviyo's successful IPO and substantial funding, including $1.478B, provide strong financial backing for future growth and innovation.
  • The launch of Klaviyo AI and its continuous feature expansion position the company as a leader in AI-driven marketing automation.
  • Strategic partnerships, such as with Nosto and LiftEngine, enhance Klaviyo's ecosystem and offer clients comprehensive solutions for personalized marketing.

What critics are saying

  • The competitive landscape in marketing automation is intense, with rivals like ConvertKit and Amazon's Buy With Prime posing significant threats.
  • Rapid expansion and the integration of new features may lead to operational challenges and potential service disruptions.

What makes Klaviyo unique

  • Klaviyo's deep integration with e-commerce platforms like Shopify and its focus on personalized marketing automation set it apart from broader marketing automation tools.
  • The company's robust AI suite, including features like Flows AI and review sentiment analysis, offers advanced capabilities that many competitors lack.
  • Klaviyo's Partner Programs connect businesses with expert agencies, enhancing the platform's usability and customer satisfaction.

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