Two95 International

IT Technical Support

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeSubang Jaya, Selangor, MalaysiaMYR2.5k - MYR3.5k

Candidate must possess at least SPM or STPM or equivalent.
Minimum 1–2 years of experience in IT technical support is required.
Must be able to handle basic hardware and software and have troubleshooting skills.
Must be able to perform basic hardware and software installation.
Must be able to perform basic network and printer configuration.
Must possess a driving license and own transportation to travel to customer sites.
Required languages are English, Bahasa Malaysia, and Mandarin; Mandarin speaking is mandatory because customers speak Mandarin.
Must have PC assembly, installation, testing, and troubleshooting skills.
Must be good at using the command prompt.

Provide on-site support for production PC issues and failures.
Receive issues and update tickets according to standard operating procedures, prioritizing ticket resolution within service-level agreements.
Troubleshoot PC hardware issues, network failures, barcode scanners, and Windows 8–10.

Two95 International Inc. · Subang Jaya, Malaysia · — · Posted 2021-02-03

Workplace: on_site

Department: APAC

IT Technical Support

MYR 2,500 - MYR 3,500

Requirements :

● Candidate must possess at least SPM or STPM or equivalent.

● Minimum 1-2 years experience required in IT technicial support

● Must be able to handle basic hardware / software and have trouble-shooting skill

● Must be able to handle basic hardware / software installation

● Must be able handle basic network / printer configuration

● Possess driving license with own transport in order to travel to customer's site.

● Required language(s): English, Bahasa Malaysia, Mandarin

● Mandarin speaking is a MUST as we have Mandarin speaking customers.

● Good problem-solving skills

● PC assembly, installation, testing and troubleshooting.

● On site support for production PC issues, failures etc.

● Receive issues , update tickets accordingly to SOP, able to prioritize ticket resolution within SLA.

● Perform trouble shooting on: PC Hardware issues, network failure, bar code scanner, support windows 8-10, good in command prompt

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