All Accor

Global hotel management, franchising, loyalty program

Night Host

Hotel Guest ServicesPosted on Nov 13

Full-timePaulínia - State of São Paulo, BrazilNo salary listedIn-person

About the Job

Requirements

Experience in public-facing customer service and/or experience in hospitality or the hotel industry.
A communicative, collaborative approach and ability to work as part of a team.
Proactivity and commitment to guest satisfaction and well-being.
Availability to work the overnight shift.

Responsibilities

Serve guests according to the style of the operating brand.
Provide information according to guests’ needs and the essential practices of the area.
Perform night-audit activities.
Ensure the safety and well-being of guests and keep social areas organized.
Place guests at the center of all activities to provide a unique and memorable experience in accordance with Accor’s service culture.

Desired Qualifications

Knowledge of English and/or Spanish is considered an advantage.

Descrição da vaga

Atender os clientes, de acordo com o estilo da marca de atuação. Prestar informações diversas, de acordo
com as necessidades dos hóspedes e práticas essenciais da área. Realizar as atividades de auditoria
noturna. Zelar pela segurança e bem-estar dos clientes e organização das áreas sociais. Colocar os clientes
no “coração” de tudo o que for realizado, a fim de oferecer a eles uma experiência única e inesquecível, em
conformidade com a Cultura de Serviços Accor.

Qualificações

Experiência em atendimento ao público e/ou vivência na área de hotelaria ou hospitalidade.
Comunicativo(a), com postura colaborativa e facilidade para trabalhar em equipe.
Proativo(a) e comprometido(a) com a satisfação e bem-estar dos hóspedes.
Conhecimento em Inglês e/ou Espanhol será considerado um diferencial.
Necessário ter disponibilidade para o turno Madrugada;

Informações adicionais

Compensation: N/A to 2868 (BRL) (MONTHLY)

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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