Manager Clinic Operations

Where You’ll Work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care, while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled, qualities that are vital to maintaining excellence in care and service.

Dignity Health Medical Group – Dominican, a service of Dignity Health Medical Foundation, is committed to serving the continuing health care needs of Santa Cruz County. Supported by the rich community history Dominican Hospital, our doctors provide convenient, personalized care to patients throughout the region along the full continuum of care. We operate 18 clinics in Santa Cruz County and feature more than 100 providers with specialties including pediatrics, oncology and hematology, plastic and reconstructive surgery, gastroenterology, OB/GYN, urology, physical medicine and rehabilitation, and urgent care. Santa Cruz County is 70 miles south of San Francisco and boasts great surf, sandy beaches, redwood-covered mountains and more.

One Community. One Mission. One California 

Job Summary and Responsibilities

As our Manager of Clinic Operations, you will communicate the organization’s goals to the clinic staff as you constantly seek to improve patient experiences, reach out to the community, and deliver quality care. At the same time, you will advocate for your team by bringing any issues, requests, or new ideas from them to leadership.

Every day you are expected to provide visionary leadership to maximize the effectiveness of all service delivery systems and financial performance. You will engage staff and cultivate a care center culture that prioritizes humankindness and patient-centric care, work closely with staff and providers to ensure that all fiduciary and care center goals are met, and proactively determine workload priorities through planning coordination and managing staff and providers to meet the clinic’s administrative operational and support requirements

To be successful in this role, you will be competent and confident. Utilizing your excellent communication skills one-on-one and in front of groups, you will tackle tough conversations and, above all, be an educator at heart. Every interaction is an opportunity to share your knowledge with others and improve their understanding of a patient’s needs, the needs of clinic staff, or the needs of the organization.

Please note, this is a non-benefitted, temporary position, likely lasting approximately 4-6 months.

• In collaboration with Care Center and Provider Site leadership, supports a vision and culture that reflects a patient care focused environment. Collaborates, as appropriate, to discuss and effectively manage ongoing operations and resolve operational, staff and financial issues pertaining to the practice.
• Responsible for coordination and management of the care center's financial operation budget. Ensures that patient care is achieved cost effectively. Monitors fiscal operations on an ongoing basis. Resolves problems and issues and reconciles discrepancies in monthly financial reports. Analyzes fiscal performance to identify strategies to maximize revenue generation while optimizing expenditure levels.
• Supports provider leadership with appropriate data and analytics to allow providers to effectively evaluate all aspects of the care center performance. Collaborates with hospital leadership and staff to support providers who provide patient care in hospitals, as required. Provides feedback to care center and medical group leadership on provider performance. Escalates provider issues to care center and medical group leadership, as appropriate.
• Develops, analyzes, and implements processes and systems to enhance customer service. Reviews and monitors patient satisfaction trends and results. Provides mentoring and coaching to staff to enhance customer service skills and ensure patients and internal employees and providers receive excellent customer service. Responds to patient complaints; works to resolve complaints and implements proactive measures to prevent similar occurrences from occurring.
• Leads by example and creates a care center environment that fosters CommonSpirit Health's mission, vision, values and the Standards of Conduct. Plans, coordinates and effectively leads staff and providers to meet the care center's patient care, administrative, operational, and support requirements.

Job Requirements

Required

• Three (3) years of healthcare management experience
• Bachelor's Degree or equivalent experience
• Demonstrated ability to effectively lead productive engaged teams and work with providers
• Knowledge of business and management principles, budget control and accounting principles including capital budgeting, cost accounting, professional and patient billing; and ability to apply these principles to a health care environment. Knowledge of, or ability to, learn the budgeting process, management reports, accounting, purchasing and patient billing systems
• Knowledge of computers systems and software including word processing, spreadsheet, database, clinic information systems, electronic medical records, billing systems and other application packages
• Health insurance knowledge of HMO, PPO, and capitated risk plan contracts as they relate to providers and practices

Preferred

• Previous primary care or urgent care experience preferred
• Previous out-patient practice & healthcare management experience preferred
• Previous management experience in a union environment preferred
• Prior managed care or integrated delivery systems experience preferred
• Master's degree in business finance or healthcare administration or related field preferred