All Accor

Global hotel management, franchising, loyalty program

Duty Manager

Hotel Guest ServicesUpdated on Nov 11

Full-timeKathmandu, NepalNo salary listedIn-person

About the Job

Requirements

A diploma or degree in Hospitality Management or a related course is required.
Strong interpersonal abilities are required.
Strong problem-solving abilities are required.

Responsibilities

Administer daily front-office operations, greet guests, handle guest queries and complaints, and book rooms.
Maintain high customer-service standards at the Reception desk and ensure customer expectations are consistently exceeded.
Motivate and develop the Reception team to support smooth departmental operations and teamwork.
Bring any matter that may affect the hotel's interests to Management's attention.
Support the team in delivering effective and efficient services.
Resolve customer issues and inquiries promptly and efficiently to ensure customer satisfaction.
Identify cost-effective use of resources and educate the team on resource use.
Ensure the quality and appropriateness of customer service.
Maintain the Front Office logbook and shift reports.
Ensure guests receive a swift, smooth, professional, and friendly check-in and check-out.
Maintain quality in all aspects of the job.
Maintain records of banquets and other hotel functions.
Liaise with other departments to resolve day-to-day administrative and operational issues.
Initiate and implement service-improvement initiatives across all areas.
Coordinate with Housekeeping regarding room status.
Handle additional responsibilities delegated by Management.

Job Description

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Identify optimal, cost-effective use of the resources and educate the team on the same.
Ensure quality and appropriateness of customer service provided.
To maintain Front Office logbook and shift reports.
Respond to inquiries and resolve problems in an effective manner.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Ensure quality in all aspects of the job.
Maintain record of all banquets and any other functions in the hotel.
Liaise with other departments for the resolution of day-to-day administrative and operational issues.
Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
Liaise with Housekeeping for the Room Status.
Handle additional responsibilities as and when delegated by the Management

Qualifications

Diploma/ Degree in Hospitality Management or related course.
Consistently offer a professional and friendly greeting, and provide engaging service
Strong interpersonal and problem-solving abilities

Additional Information

You will be joining a collaborative and dynamic team that thrives in a supportive and professional environment—whether at one of our vibrant properties or within our innovative corporate offices.
Our Purpose: Pioneering The Art of Responsible Hospitality, Connecting Culture with Heartfelt Care

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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