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Cottingham & Butler

Independent broker delivering P&C & benefits

Condition Management CNA

Customer SupportConfirmed live in the last 24 hours
Full-time

About the Job

Requirements

  • Strong customer service skills and the ability to work individually and in a team environment.
  • Strong verbal and written skills.
  • Attention to detail.

Responsibilities

  • Answer participants' inquiries.
  • Assist participants via email and online messaging.
  • Accurately document participant communications.
  • Answer inbound calls from participants and make outbound telephonic calls to participants enrolled in the Condition Management Program.

Desired Qualifications

  • Experience in a medical setting, including receptionist, scheduler, insurance verification, health coach, Licensed Practical Nurse, Certified Nursing Assistant, or Medical Assistant experience, or a background in customer service.

About the Company

Cottingham & Butler

Independent broker delivering P&C & benefits

Cottingham & Butler is a large, privately held U.S. insurance broker focused on property & casualty and employee benefits. It helps clients manage risk by assessing needs, designing and placing insurance programs with carrier partners, and providing ongoing advisory, service, and claims support. Compared with competitors, it differentiates itself through its independence (not owned by carriers), scale, and a promise of consistent, improved outcomes—articulated as Better Every Day: better advice, better service, and better ideas than peers. The company emphasizes challenging conventional wisdom, innovating its services, and improving client results as it grew from 1887 to become the 3rd largest independently held broker. Its goal is to deliver measurable value for clients every day, helping them reduce risk and optimize benefits while maintaining strong growth and industry expertise.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Dubuque, IA
Founded
1987

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