Full-Time

Portfolio Success Manager

Virginia

Posted on 6/6/2024

PagerDuty

PagerDuty

1,001-5,000 employees

Cloud platform for incident response operations


Mid

Remote in USA

Required Skills
Communications
Requirements
  • Experience in customer success or account management, preferably with Federal or Public Sector customers
  • Strong understanding of customer relationship management (CRM) tools and technologies
  • Excellent communication, interpersonal, and presentation skills
  • Ability to prioritize effectively and manage multiple tasks simultaneously
  • Data-driven approach to problem-solving
Responsibilities
  • Proactive Customer Engagement
  • Driving Adoption and Usage
  • Renewal and Upsell Opportunities
  • Customer Success Measurement

PagerDuty offers the Operations Cloud platform, providing incident response, AlOps, process automation, and customer service operations with 700+ integrations for faster resolutions, catering to developers, security incident response, critical event management, service ownership, and CollabOps.

Company Stage

IPO

Total Funding

$523.6M

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

8%

2 year growth

21%

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan